5.0.1 - Ticket Notifications - problem with tags

[otrssk]

I have done upgrade from 4 Patch Level 13 to 5.0.1 and now I've got problems with ticket notifications, specifically with tags <OTRS_CUSTOMER_REALNAME> and <OTRS_CUSTOMER_Body[30]>:
- <OTRS_CUSTOMER_REALNAME> contains recipient address (e.g. helpdesk@domain.tld) instead of sender's address
- <OTRS_CUSTOMER_Body[30]> is always empty.

For sender's address this workaround is available: replace <OTRS_CUSTOMER_REALNAME> with <OTRS_CUSTOMER_From>.
But I need a snippet from customer's message and <OTRS_CUSTOMER_Body[30]> is not working for me.
I did not have any problems with these tags in version 4.

[henrik]

I upgraded yesterday to 5.0.2 and I have the same problem.

[coolmf]

I had same problem with <OTRS_CUSTOMER_Body[30]> after upgrading to 5.0.1
I changed it to <OTRS_CUSTOMER_BODY[30]> in all my notifikations and it seems to work.

Now i upgrated to 5.0.2 and it still works with <OTRS_CUSTOMER_BODY[30]>

Im having another issue, when a customer replies to a ticket i get "the locked ticket [<OTRS_CONFIG_TicketHook><OTRS_TICKET_TicketNumber>] received a follow-up." even if the ticket has status as open

[otrssk]

It turned out to be ongoing problem - bug 4571 (http://bugs.otrs.org/show_bug.cgi?id=4571).
I've just removed [n] and <OTRS_CUSTOMER_BODY> evaluates as expected - it's a workaround though.