Admin Access revoked automatically

[madhanmani]

Hello Team,

My admin account has been revoked automatically please let me know how can i retain the admin access from command line , Its very critical so please help .



Thanks,
Madhan Mani Padayatchi

[root]

You just talk about 'mail server'. You should be clear if you need to reconfigure the outgoing connection or the incoming. The outgoing server can be configured via SysConfig and there are many place to look for: Kernel/Config.pm, Kernel/Config/Files/ZZZAuto.pm, sometimes Kernel/Config/Files/*.pm.
It will be the best to grant admin access and configure it via browser.

For your account issues checkout the scripts in $OTRS_HOME/bin:

Code: Select all

otrs.AddUser.pl
otrs.AddUser2Group.pl
otrs.AddUser2Role.pl

[madhanmani]

Team,

I have tried all those scripts and added that user to admin group , But still now no action been happened .
Please let me know whether i have to do something from Mysql Database side .


Thanks,
Madhan Mani Padyatchi

[jojo]

what did you do before you lost admin access? OTRS does not revoke permissions by itself

[madhanmani]

Hi I changed the password manually for the user which has admin access in the tool .
Then after some time i have tried to login , But the admin tab is not visible for the user .
Please give some suggestions since i have tried to add the user into group called "admin" through the scripts ./otrs........ , But still i can't acheive.