Hello,
I upgraded from 3 to a 5.0.2 free.
When the new ticket created, we sent a email to all agent.
I can set it "/index.pl?Action=AdminNotification" page in otrs 3.
I can't find it in otrs 5.0.2 free?
Please help.
Regards.
Krisztian
Agent notification is missing on 5.0.2
Moderator: crythias
-
- Znuny newbie
- Posts: 5
- Joined: 04 Nov 2015, 13:48
- Znuny Version: 6.0.17
- Real Name: Marton Krisztian
- Company: MTA
Re: Agent notification is missing on 5.0.2
Hello,
I solved it in "Ticket Notifications" menu.
Create a new notification event:TicketCreate and recipient and add agent in "Send to these agents".
Regards.
Krisztian
I solved it in "Ticket Notifications" menu.
Create a new notification event:TicketCreate and recipient and add agent in "Send to these agents".
Regards.
Krisztian