Agent notification is missing on 5.0.2

Moderator: crythias

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martonk
Znuny newbie
Posts: 5
Joined: 04 Nov 2015, 13:48
Znuny Version: 6.0.17
Real Name: Marton Krisztian
Company: MTA

Agent notification is missing on 5.0.2

Post by martonk »

Hello,

I upgraded from 3 to a 5.0.2 free.
When the new ticket created, we sent a email to all agent.
I can set it "/index.pl?Action=AdminNotification" page in otrs 3.
I can't find it in otrs 5.0.2 free?

Please help.

Regards.
Krisztian
martonk
Znuny newbie
Posts: 5
Joined: 04 Nov 2015, 13:48
Znuny Version: 6.0.17
Real Name: Marton Krisztian
Company: MTA

Re: Agent notification is missing on 5.0.2

Post by martonk »

Hello,

I solved it in "Ticket Notifications" menu.
Create a new notification event:TicketCreate and recipient and add agent in "Send to these agents".

Regards.
Krisztian
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