upgrade otrs 3.3.6 to 5

[eduinfo10]

Carlos Eduardo
Tradutor
good afternoon people,

I need to upgrade my OTRS version 3.6.6 to version 5.

Saw in the documentation that you must first upgrade to version 4 before you upgrade to 5.

Follow the procedures in this manual:

https://otrs.github.io/doc/manual/admin ... ading.html

The only party that returned me errors was time to copy the script database adequacy

[root @ otrs] # cat scripts / DBUpdate-to-4.mysql.sql | mysql -u -p -f otrs_user otrs
Enter password:
INFO: Foreign key constraint FK_ticket_valid_id_id does not exist, skipping.
INFO: Foreign key constraint FK_ticket_valid_id_id does not exist, skipping.
INFO: Foreign key constraint FK_ticket_history_valid_id_id does not exist, skipping.
INFO: Foreign key constraint FK_ticket_history_valid_id_id does not exist, skipping.

Continued manual procedures and reach the end, I was trying to log into the new OTRS and saw that he was not okay.

Does anyone have any tips to make this version migration?
Something that is not in the document for example?

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