How to change PDF layout ?

[StefanoBoccanera]

Hi

I'd like to know a deep information how to modified the page layout from PDF.pm module.
I just modified the 'logo' parameter to include the comany's logo but the size of image header as defined into PDF.pm is showing a 'smashed' picture.
I tried to change, from 100 to 200, the height parameter and the picture is good but the hedaer block overlap the information body.

How I can to adjust the page layout, modifing the page sections position (header, footer, and so on) according to my needs?

best regards

stefano

[crythias]

You'll need to take a look at the Agent Ticket Print http://forums.otrs.org/viewtopic.php?f=60&t=5940 <-- This adds a little bit of text on the printout, but also tells you where to update the code that prints.

[moxa]

hi StefanoBoccanera

plllzzz what 's the procedure to change tho logo

[StefanoBoccanera]

hi moxa

You have to configure in core::PDF a different path to an immage (png, gif, jpg), that will set a new image logo for all PDF reports.

I had seen some problem about my image, because it was 'smashed' and adjusting the defaul value (700 width, 100 height) in PDF.pm induced other output problem. I solved problems, modifying some value about header size, within some .pm used to print informations.

For crythias ... thanks for suggestion (good for further customization) but I solved my problems with litlle modification to module where the layout page was defined (for example agentITSMChangePrint.pm).

By the way more I discover OTRS function and more I appreciate your work, it's sound very good.

stefano

[crythias]

I don't deserve any credit for OTRS (seriously. I'm not an employee of OTRS). I'm just a guy who likes to post a lot.

[kristaps]

If I am correct OTRS uses http://www.fpdf.org/ if not for all, that for most PDF generations, so checking out the official manuals, and seeing how it work should be of a great help.
In the same time - my personal experience with FPDF havent been from the most pleasant ones.

Good luck!

[jojo]

OTRS is using PDF::API2

[mas]

would like to Print the Customer Company Name on the Ticket Output is this possible ?
thanxs for your help

[RStraub]

Please don't reactivate a 4 years old post when you could create a new one


PDF print is hardcoded, you can modify it, but you'd have to pass the value in the .pm file and alter the table layout in the .tt (or .dtl) file.

[mas]

sorry, i tought since the topic was the same...
I'm not very familiar with does procedure could you give me a little more details on the steps you described ?
cheers