On earlier versions of OTRS when agent changes owner, Article fields is already filed with predefined fields (Subject and Text). Now on OTRS 5.0.1 it is blank and agent is forced to fill those fields. Is there any way to auto fill those data? Or at least to disable mandatory fields so agent can only change owner without need to write anything?
Ticket owner auto fill article
Moderator: crythias
-
ivicav
- Znuny newbie
- Posts: 21
- Joined: 12 Jun 2012, 14:16
- Znuny Version: 5.0.1
- Real Name: Ivica Vujovic
- Company: BELIT
Ticket owner auto fill article
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