Dear Team,
Few clients / users (belonging to different org) - do not wish to receive the notifications from OTRS when a ticket is created and closed. Is there a way to disable email notifications for only few users / clients?
Your advice / suggestion is highly appreciated!
Regards
OTRS v4.0.12
Ubuntu v14.04
MySQL v5.5.41
Query about new ticket and closure notifications
Moderator: crythias
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crythias
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Re: Query about new ticket and closure notifications
there is no *default* notification for tickets that are closed. You had to create them.
You can choose a different close state that doesn't trigger the close notification.
You can choose a different close state that doesn't trigger the close notification.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Re: Query about new ticket and closure notifications
Thanks Crythias!
How about the same (notification) for 'new tickets' created?
Please advice
How about the same (notification) for 'new tickets' created?
Please advice
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crythias
- Moderator
- Posts: 10170
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
- Location: SouthWest Florida, USA
- Contact:
Re: Query about new ticket and closure notifications
Use a different queue.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask