issue with OTRSBusinessAvailabilityCheck

[Treuz]

Hello,

i upgraded OTRS from version 4 to 5 some days ago.

Everything is working pretty fine but i'm having an issue with OTRSBusinessAvailabilityCheck.

The problem is that i'm receiving an "Undelivered Mail Returned to Sender" email each hour at minute 20; this email is coming with an attachement named "OTRS Scheduler Daemon Cron: OTRSBusinessAvailabilityCheck" which contains the following text:

Code: Select all

ERROR: OTRS-otrs.Console.pl-Maint::OTRSBusiness::AvailabilityCheck-72 Perl: 5.10.1 OS: linux Time: Fri Nov 20 13:20:30 2015

 Message: Can't perform POST on http://cloud.otrs.com/otrs/public.pl: 500 read timeout

 Traceback (25323): 
   Module: Kernel::System::WebUserAgent::Request Line: 209
   Module: Kernel::System::CloudService::Backend::Run::Request Line: 331
   Module: Kernel::System::OTRSBusiness::OTRSBusinessIsAvailable Line: 127
   Module: Kernel::System::Console::Command::Maint::OTRSBusiness::AvailabilityCheck::Run Line: 39
   Module: (eval) Line: 441
   Module: Kernel::System::Console::BaseCommand::Execute Line: 435
   Module: (eval) Line: 175
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Cron::Run Line: 159
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 259
   Module: (eval) Line: 316
   Module: main::Start Line: 316
   Module: ./otrs.Daemon.pl Line: 138

A similar error is found on /opt/otrs/var/log/:

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[Fri Nov 20 13:20:30 2015][Error][Kernel::System::WebUserAgent::Request][209] Can't perform POST on http://cloud.otrs.com/otrs/public.pl: 500 read timeout
[Fri Nov 20 13:20:30 2015][Error][Kernel::System::Daemon::DaemonModules::BaseTaskWorker::_HandleError][51] There was an error executing Execute() in Kernel::System::Console::Command::Maint::OTRSBusiness::AvailabilityCheck: ERROR: OTRS-otrs.Console.pl-Maint::OTRSBusiness::AvailabilityCheck-72 Perl: 5.10.1 OS: linux Time: Fri Nov 20 13:20:30 2015

 Message: Can't perform POST on http://cloud.otrs.com/otrs/public.pl: 500 read timeout

 Traceback (25323):
   Module: Kernel::System::WebUserAgent::Request Line: 209
   Module: Kernel::System::CloudService::Backend::Run::Request Line: 331
   Module: Kernel::System::OTRSBusiness::OTRSBusinessIsAvailable Line: 127
   Module: Kernel::System::Console::Command::Maint::OTRSBusiness::AvailabilityCheck::Run Line: 39
   Module: (eval) Line: 441
   Module: Kernel::System::Console::BaseCommand::Execute Line: 435
   Module: (eval) Line: 175
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Cron::Run Line: 159
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 259
   Module: (eval) Line: 316
   Module: main::Start Line: 316
   Module: ./otrs.Daemon.pl Line: 138

I tried to register and de-register from OTRS Cloud Services but i'm still receiving that mail.
I also tried to disable the OTRSBusinessAvailabilityCheck from SysConfig in Web Interface but i can't do that since the option is locked:

ScreenShot199.png

Could you provide some help please?

Thanks in advance,
Treuz

[reneeb]

If you don't need the check, then add

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delete $Self->{"Daemon::SchedulerCronTaskManager::Task"}->{"OTRSBusinessAvailabilityCheck"};

to your Kernel/Config.pm

[Treuz]

Thank you for your tip reneeb, i added the line to the file and now the AvailabilityCheck is de-selected in SysConfig.

Problem Solved!