Auto close ticket (Solved)

Moderator: crythias

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otresi
Znuny newbie
Posts: 84
Joined: 02 Sep 2014, 10:49
Znuny Version: OTRS 5.0.8

Auto close ticket (Solved)

Post by otresi »

Hi everybody,

Did u now how i can setup auto close ticket?
I create one special queues with automatic answer for user who pick that categories.
How i can setup auto close ticket receive with that queue?

Thanks for advice :)
Regards
Last edited by otresi on 23 Nov 2015, 13:12, edited 1 time in total.
OTRS 5 /
otresi
Znuny newbie
Posts: 84
Joined: 02 Sep 2014, 10:49
Znuny Version: OTRS 5.0.8

Re: Auto close ticket

Post by otresi »

hi, meanwhile i solved problem.
I created generic job for that queue, setup schedule, setup action (closed sucessful) and ticket auto-close.

Thank
Bye
OTRS 5 /
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