OTRS 3.3.8 upgrade

[otresi]

Hi,

Now it is time to upgrade my otrs 3.3.8 linux appliance, i was reading documentation and i know that i must to upgrade only to version 4, not 5.
Would you recommended witch version otrs 4 can i install?
Did you have and advice for migration to version 4, maybe anybody have any experience?

Thanks a lot.

[otresi]

Hi,

Did i can install new otrs 5, and than move database and configuration from version 3.3.8?

thanks for help

[root]

You data has to follow the migration path

3.3 => 4 -> 5

[otresi]

i saw that otrs 4 appliance exist, is there a way to update my otrs appliance 3.3.8 to appliance 4.0.8?

thanks

[jojo]

no, and also there is no appliance for OTRS5

[otresi]

is there any way to upgrade my 3.3.8 apliance?

[jojo]

manually is possible, there are several threads here

[otresi]

ok thanks, is version 4.0.0 ok ?

[jojo]

latest OTRS4 version is 4.0.14 and actual version is 5.0.3

[otresi]

ok thanks, i read this documentation: http://otrs.github.io/doc/manual/admin/ ... ading.html

In this documentation i didnt read what about my postgreSQL, should i need to stop database before start migration or no, how to backup and restore database?
I dont understand step 5.4.14 Set file permission, what i need to do?

[otresi]

hi, i have got this error when check perl modules. When i tried to install that from cli i got this message

Code: Select all

Unable to locate package

Do u have any advice or link for download that modules?

Thanks a lot

[otresi]

any advice?

[Schojo]

hi, i have got this error when check perl modules. When i tried to install that from cli i got this message

Code: Select all

Unable to locate package

how did you try to install them? try going to the perl shell via

Code: Select all

perl -MCPAN -e shell

and then

Code: Select all

install Archive::Zip

[otresi]

problem is not solved..

perl_modules.jpg

[crythias]

pictures of text is not helpful, and not searchable. Hopefully you could scrape from a PuTTY or SSH connection but if not ... ok ...
the short answer is the most obvious error ... you can't connect to the place to download the updates. This is a network, route, dns, or firewall issue. It is not an OTRS problem.

[otresi]

Hi,

i have not solved my problem with upgrade perl modules..my network is open, firewall open..

when i tried command apt-get update i receive this message:

Code: Select all

Ign http://ftp.otrs.org appliance Release.gpg
Ign http://ftp.otrs.org/pub/otrs/appliance-update/otrs-3.4/ appliance/current Translation-en
Ign http://ftp.otrs.org/pub/otrs/appliance-update/otrs-3.4/ appliance/current Translation-en_US
Ign http://ftp.otrs.org appliance Release
Err http://ftp.otrs.org appliance/current amd64 Packages
  404  Not Found
W: Failed to fetch http://ftp.otrs.org/pub/otrs/appliance-update/otrs-3.4/dists/appliance/current/binary-amd64/Packages.gz  404  Not Found

E: Some index files failed to download, they have been ignored, or old ones used instead.

i also tried single update modules:

Code: Select all

root@otrs:~# apt-get install -y libarchive-zip-perl
Reading package lists... Done
Building dependency tree       
Reading state information... Done
E: Unable to locate package libarchive-zip-perl
root@otrs:~# apt-get install -y libtemplate-perl
Reading package lists... Done
Building dependency tree       
Reading state information... Done
E: Unable to locate package libtemplate-perl

[jojo]

the Appliance is not maintained any more!

[otresi]

ok, thanks what i need to do, how can i move my otrs to new system?

example:
install centos 7 on new server, install otrs version 5, new database and import database, content of /opt/otrs, Config.pm etc..?

[reneeb]

Install OTRS 3.3.8 on a new server, copy the database from the appliance, do the upgrade as described in the manual : https://otrs.github.io/doc/manual/admin ... ading.html , https://otrs.github.io/doc/manual/admin ... ading.html

[otresi]

How can i move postgresql database from appliance 3.3.8 to appliance 4.0.8?
When i used restore.pl commance a got this error:

Code: Select all

ERROR: Already existing tables in this database. A empty database is required for restore!

What should i do it?

Thanks for help

[otresi]

when i try backup old database with this command
pg_dump -h 127.0.0.1 otrs > otrs_backup.psql and pasword from Config.pm i got this error

Code: Select all

pg_dump: [archiver (db)] connection to database "otrs" failed: FATAL:  Passwort-Authentifizierung f?r Benutzer >>root<< fehlgeschlagen
FATAL:  Passwort-Authentifizierung f?r Benutzer >>root<< fehlgeschlagen