[OTRS5] - ERROR AJAX communication

[drey284]

Hi,

I'm getting an error while replying a ticket and trying to write in 'TO' field; any character pops up this:

" Error during AJAX communication. Status: parsererror, Error: SyntaxError: Unexpected token < "

If I copy/paste the whole address I get to send the answer, but it doen't show the dropdown list with the possible matches. It doesn't matter if the user is or isnt registered as an agent/client.

Any ideas why this is happening?

Thanks!

[RStraub]

Can you post us the apache log and especially the browser java log (should be viewable via dev tools and the console tab)?

[drey284]

Thank you very much, looking for log files found the error was: Kernel::Modules::AgentCustomerSearch was disabled.