article update [solved]

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rvaldomir
Znuny expert
Posts: 155
Joined: 04 Aug 2014, 23:59
Znuny Version: 3.3.8
Real Name: Roberto A. Valdomir

article update [solved]

Post by rvaldomir »

Hi,

It is possible to update/modify accounted time on an existing article through the website?

my idea is to help people who entered a bad time accounting to correct it.
Last edited by rvaldomir on 30 Apr 2016, 01:47, edited 1 time in total.
​Roberto A. Valdomir
Mobile: (+598) 93 868 147 | Skype: roberto.a.valdomir
@roberto.valdomir | re.vu/robertovaldomir

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OTRS 3.3.8 | RHEL 6 x64 | Oracle 11g | Custom Development by OTRS365
jojo
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Re: article update

Post by jojo »

no, but you can add a new article even with negative values to correct.
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rvaldomir
Znuny expert
Posts: 155
Joined: 04 Aug 2014, 23:59
Znuny Version: 3.3.8
Real Name: Roberto A. Valdomir

Re: article update

Post by rvaldomir »

yes actually we are using this WA, but will work only for end of month total.

but we are planning to monitor time by day so if you add by error 45 instead of 4.5 and then, next day you realized about that error and fix adding -45. this day you will start with negative, and will not be correct.

any idea if could be achieved using ArticletUpdate() ?
​Roberto A. Valdomir
Mobile: (+598) 93 868 147 | Skype: roberto.a.valdomir
@roberto.valdomir | re.vu/robertovaldomir

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OTRS 3.3.8 | RHEL 6 x64 | Oracle 11g | Custom Development by OTRS365
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