Filter "DynamicFieldGroups" on process tickets
Moderator: crythias
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naimson
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Filter "DynamicFieldGroups" on process tickets
Hello,we want to filter a process ticket next step based on "ConnectionType" DynamicField . But now when need to fulfill(like in a botton screeshot ,GPON ADSL) to both connection type .
Last edited by naimson on 27 Nov 2015, 14:46, edited 1 time in total.
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RStraub
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Re: Filter "DynamicFieldGroups" on process tickets
I don't understand your question. Could you rephrase that?
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dendocus
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Re: Filter "DynamicFieldGroups" on process tickets
Hello,
We create two DynamicFieldGroups. Both of them display on any process ticket which we create in OTRS. So we want to filter DynamicFieldGroups based on process ticket name.
PS: Sorry for our poor English
We create two DynamicFieldGroups. Both of them display on any process ticket which we create in OTRS. So we want to filter DynamicFieldGroups based on process ticket name.
PS: Sorry for our poor English
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crythias
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Re: Filter "DynamicFieldGroups" on process tickets
You can't as requested. but you can make the group generic OR you can duplicate the fields as Field1_ADSL and Field1_GPON or ADSL_Field1 GPON_Field1 and group those fields.
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dendocus
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Re: Filter "DynamicFieldGroups" on process tickets
Dear Crythias,
Thank you for your reply. Actually we don't find the way how to hide DynamicField itself, unless you offer it in "viewtopic.php?f=60&t=8032" . We also find on otrsteam.ideascale.com Idea No. 1359 "https://otrsteam.ideascale.com/a/dtd/Ma ... b-comments" in state as completed, but we cannot implement it in our version 4.0.12. Honestly we don't clearly understand the way to overcome this issue by "duplicate the fields". Can you please clarify.
Thank you in advance.
Thank you for your reply. Actually we don't find the way how to hide DynamicField itself, unless you offer it in "viewtopic.php?f=60&t=8032" . We also find on otrsteam.ideascale.com Idea No. 1359 "https://otrsteam.ideascale.com/a/dtd/Ma ... b-comments" in state as completed, but we cannot implement it in our version 4.0.12. Honestly we don't clearly understand the way to overcome this issue by "duplicate the fields". Can you please clarify.
Thank you in advance.