Closed tickets not showing up in the closed list

[xenomage]

Hi,

i'm having a problem which has been bugging me for quite some time and i can't seem to find a solution in the forum.

In the ticket list, the correct status of the ticket is not reflected. Even though a ticket has been closed with the state as "Closed", it is still showing up in the Open list within the customer portal.

Does anybody else have similar problem and does anybody has a solution to this?

Thanks.

[RStraub]

Any customizations or custom states ?

[xenomage]

No custom state. My state list is as attached.

[RStraub]

Well at least I don't have a state called "Closed" - only "closed successful, unsuccessful and closed with workaround".

This might be because you're using an older version.

If it is however a custom state, please note this:
The search on the interfaces is done with the searchparameter "StateType=Open". Open (with a capital o) is not a valid statetype however, it is a grouping that OTRS does, so it doesn't have to list all "open" state types.

If that is the case, it might not include your Closed state in as a proper closed statetype.

[xenomage]

Thanks.

i've tried to change the name of "Closed" to "closed successful" but the results remain the same.

Any other suggestions?