Can't perform POST on https://cloud.otrs.com/otrs/public.pl: 500 read timeout

[otrsmicha]

Since installing the 5 version I got errors like that

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ERROR: OTRS-otrs.Console.pl-Maint::OTRSBusiness::AvailabilityCheck-24 Perl: 5.20.2 OS: linux Time: Tue Nov 24 14:20:22 2015

 Message: Can't perform POST on https://cloud.otrs.com/otrs/public.pl: 500 read timeout

 Traceback (28591):
   Module: Kernel::System::WebUserAgent::Request Line: 209
   Module: Kernel::System::CloudService::Backend::Run::Request Line: 331
   Module: Kernel::System::OTRSBusiness::OTRSBusinessIsAvailable Line: 127
   Module: Kernel::System::Console::Command::Maint::OTRSBusiness::AvailabilityCheck::Run Line: 39
   Module: (eval) Line: 441
   Module: Kernel::System::Console::BaseCommand::Execute Line: 435
   Module: (eval) Line: 175
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Cron::Run Line: 159
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 259
   Module: (eval) Line: 316
   Module: main::Start Line: 316
   Module: bin/otrs.Daemon.pl Line: 138

I already tried to disable that requests but disabling is locked. This POST seems to work sometimes as I did not get this error every hour, but three or four times a day.

Any ideas?

Yours, Micha

[RStraub]

This is german, but seems to fix your problem. Third article (from reneeb) tells you to write this into your config.pm:

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delete $Self->{"Daemon::SchedulerCronTaskManager::Task"}->{"OTRSBusinessAvailabilityCheck"};

here is the post as reference:
viewtopic.php?f=35&t=30549&p=125510#p125510

[otrsmicha]

OK great, thank you.

Inserted that into config an keep fingers crossed that I will now no longer get those mails

[otrsmicha]

Hm seems not to work, just got this email:

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ERROR: OTRS-otrs.Console.pl-Maint::OTRSBusiness::AvailabilityCheck-24 Perl: 5.20.2 OS: linux Time: Tue Nov 24 16:20:29 2015

 Message: Can't perform POST on https://cloud.otrs.com/otrs/public.pl: 500 read timeout

 Traceback (32257):
   Module: Kernel::System::WebUserAgent::Request Line: 209
   Module: Kernel::System::CloudService::Backend::Run::Request Line: 331
   Module: Kernel::System::OTRSBusiness::OTRSBusinessIsAvailable Line: 127
   Module: Kernel::System::Console::Command::Maint::OTRSBusiness::AvailabilityCheck::Run Line: 39
   Module: (eval) Line: 441
   Module: Kernel::System::Console::BaseCommand::Execute Line: 435
   Module: (eval) Line: 175
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Cron::Run Line: 159
   Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run Line: 259
   Module: (eval) Line: 316
   Module: main::Start Line: 316
   Module: bin/otrs.Daemon.pl Line: 138

I asked in the other thread if they found the origin as one of the writes has the same problem.

[RStraub]

Another thing you could try is changing the readonly flag:
https://github.com/OTRS/otrs/blob/f6af4 ... n.xml#L697

Then reloading the sysconfig and unchecking the job.

[root]

Try to install LWP::Protocol::https

[otrsmicha]

Another thing you could try is changing the readonly flag:
https://github.com/OTRS/otrs/blob/f6af4 ... n.xml#L697

Then reloading the sysconfig and unchecking the job.

Tried this way but still got the error mail

[otrsmicha]

Try to install LWP::Protocol::https

As the request seems to work sometimes - at least I am not getting the error every hour - the package should be installed, right?

[otrsmicha]

Connection to Cloud seems not to be a problem:

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otrs/bin $ ./otrs.Console.pl Maint::CloudServices::ConnectionCheck
Checking OTRS cloud service connectivity...
Sending request with the following options:
  Timeout: 15 second(s)

Response time: 1 second(s)

Response:
  'Content' => \'{"ErrorMessage":"","Success":1,"Results":{"Test":[{"Data":{"Success":1},"Success":1,"Operation":"Test"}]}}',
  'Status' => '200 OK'

[otrsmicha]

I also checked if the LWP::Protocol::https module is installed and it is. Any other ideas?

[coolmf]

I added:

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delete $Self->{"Daemon::SchedulerCronTaskManager::Task"}->{"OTRSBusinessAvailabilityCheck"};
delete $Self->{"Daemon::SchedulerCronTaskManager::Task"}->{"OTRSBusinessEntitlementCheck"};

to Kernel/Config.pm
Then i did a reboot and it was fixed

[otrsmicha]

Worked for me - remember to restart the daemon.