Hi,
just updated my OTRS to 5.0.3, now I would like to edit the style of the email template, add some images and stuff.
any ideas where I can find it?
Email notification template [Solved]
Moderator: crythias
Email notification template [Solved]
Last edited by spiderpig on 18 Dec 2015, 00:57, edited 1 time in total.
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- Znuny expert
- Posts: 188
- Joined: 15 Dec 2014, 20:49
- Znuny Version: 4.0.24
- Location: QC, Canada
Re: Email notification template
Hi,
Have you tried using the "Source" button in the rich text editor? In V. 4.0.11 its working.
Have you tried using the "Source" button in the rich text editor? In V. 4.0.11 its working.
Re: Email notification template
Hi,
thank you for the reply, I'm looking to change the header in the automated emails. new ticket, follow-up etc.
any ideas ?
thank you for the reply, I'm looking to change the header in the automated emails. new ticket, follow-up etc.
any ideas ?
Re: Email notification template [Solved]
the files are located here
/opt/otrs/Kernel/Output/HTML/Templates/Standard/NotificationEvent/Email
/opt/otrs/Kernel/Output/HTML/Templates/Standard/NotificationEvent/Email
Re: Email notification template [Solved]
Is there any way to add a picture within the header black background ?
I have tried to edit the code and input some text and it always appear above the template.
I have tried to edit the code and input some text and it always appear above the template.
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- Znuny expert
- Posts: 188
- Joined: 15 Dec 2014, 20:49
- Znuny Version: 4.0.24
- Location: QC, Canada
Re: Email notification template [Solved]
Im a bit confused... Your post says that its solved so have you been able to find a solution to your needs or you asking something else? If you found a solution to your needs, it would be cool of you to share how you proceed.
Re: Email notification template [Solved]
the template is located here,
/opt/otrs/Kernel/Output/HTML/Templates/Standard/NotificationEvent/Email/Default.tt
I manage to add some logos and text there, and the thread was solved.
But then afterwards I would like to add the logo of the company in top of the header, in the black area. (see picture)
/opt/otrs/Kernel/Output/HTML/Templates/Standard/NotificationEvent/Email/Default.tt
I manage to add some logos and text there, and the thread was solved.
But then afterwards I would like to add the logo of the company in top of the header, in the black area. (see picture)
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Re: Email notification template [Solved]
how did you change the text? In the Default.tt it's possibile to manage color and type/size. I want to change Data.Subject in order to print only ticket name