[SOLVED] OTRS4 - Notification Event

[ciotola]

Hi to all,
we have a strange OTRS4 behaviour about the Notification Event.
We have confoigurad Several customized Notification Event based on "Ticket Create" or "TicketQueueUdate" event for send notification to a specific mail address (third part supplier mail list) when the ticket are moved or created in a specific queue.

This is the scenario:
In SysConfig enabled Ticket::EventModulePost###500-NotificationEvent
Created and configured the queue
- Queue_A
- Queue_B
- Queue_C
Create the Notification for each queue
- specified the event to fire : "Ticket Create" or "TicketQueueUdate"
- specified the QueueName in the Ticket Filter
- specified the "Recipient mail address" in the "Recipient" section
- specified the "Atricle-Type"

Now the strange is that for the Queue B and C the event are fired and the notification sent, instead for the Queue_A the notification is never sent and looks like that the selected event are not fired.

The Notification are all similar in the structure, the change are on the filter baseden on the Queu Name and on the recipient address (different mail address)

Any Idea ?

TKS in advance for your support,
Giampiero

[ciotola]

Solved -->
http://bugs.otrs.org/show_bug.cgi?id=11207

http://bugs.otrs.org/show_bug.cgi?id=10970

https://github.com/OTRS/otrs/pull/446#event-260262495