Autopopulate the To on outbound e-mail ?

[sabalon]

I have been googling, digging through sysconfig and the code for hours, which means as soon as I post this, I'll find the answer

What I am trying to figure out how to do is set the To: field on the E-mail Outbound page for a ticket. The idea is when the agent is responding to the customer, it should auto-set the To field with the customer e-mail address for the ticket - one less thing for the agent to do, and 99%of the time, that is the person they will be e-mailing to, following up on the ticket.

In AgentTicketEmailOutbound.pm, I have found out how to get at that data, how to modify the subject and body, but I can not find any way to set the To: field from within the code. It really wants to use the javascript on that page to do so, and if I try to set obvious fields like ToRealname, Cc or others, it is ignored.

Any ideas from those not exhausted? Thanks

I am on version 5.

[crythias]

I'm not sure how this isn't what we've been doing with "Reply/Response" for ages but if you must use a different button ...

[sabalon]

And this is the point where I realize it has been a long week.

I was using the phonecall outbound under communication, so naturally selected the email outbound option.

The reply was a drop-down list, which I erroneously assumed it would just send a pre-prepared email (the default "empty answer" should have been a clue).

But that is exactly what I was looking for. The other would be if you had to pull in an outside party and wanted to log that as well.

Well designed...I need sleep.

Thanks!