Authentication issues with some gmail bussiness accounts

[jbaptiste]

Hi,

We use gmail for our company email, we have two accounts configured using IMAPS and OTRS can fetch emails fine. Now we added a third account with the same configuration as the other two using IMAPS but we always get an authentication failed message:

Code: Select all

Backend ERROR: OTRS-CGI-98 Perl: 5.10.1 OS: linux Time: Mon Dec 14 22:23:29 2015 Message: IMAPS: Auth for user soporteub@xxxxx.com/imap.gmail.com failed! RemoteAddress: 172.17.0.53 RequestURI: /otrs/index.pl?Action=AdminMailAccount;Subaction=Run;ID=4;ChallengeToken=iHpVojLQEKgelHXnmqit4h6iglkoOE2A; Traceback (21667): Module: Kernel::System::MailAccount::IMAP::_Fetch Line: 143 Module: Kernel::System::MailAccount::IMAP::Fetch Line: 87 Module: Kernel::System::MailAccount::MailAccountFetch Line: 441 Module: Kernel::Modules::AdminMailAccount::Run Line: 63 Module: Kernel::System::Web::InterfaceAgent::Run Line: 996 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 41 Module: (eval) (v1.99) Line: 204 Module: ModPerl::RegistryCooker::run (v1.99) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31

It's weird because I can access the account from thunderbird, so it's not the password nor the configuration on OTRS.

Has anyone have had before any issue like this ?

[crythias]

better to siphon from one email and use aliases than multiple accounts.

[jbaptiste]

better to siphon from one email and use aliases than multiple accounts.

At the end I deleted the email account and recreated it and it worked, but this is a good idea !