Otrs5 Auto Response not working

[jshowma]

Hi,

Running otrs.Console.pl Maint::PostMaster::MailAccountFetch by hand can sometimes fetch an email and process it correctly. The problem that even without running Cron.sh (Daemon), somehow Otrs is pulling in the email and just placing it in the queue without processing it(No auto response). So MailAccountFetch doesn't see most emails. Any ideas how many emails are getting into Otrs without MailAccountFetch?

Thanks,
Jason S

[crythias]

trs is pulling in the email and just placing it in the queue without processing it(No auto response)

What do the logs say?
Does the queue have an autoresponse?

[jshowma]

Looking in Admin->System log: (there are none)

The queue does have autoresponse and they were working before. If I run by-hand otrs.Console.pl Maint::::PostMaster::MailAccountFetch and it sees emails, then it generates the autoresponses.

I'm not running the Cron.sh or Daemon (not in ps alx)...the machine has been rebooted. Yet Otrs 5.0.4 is still getting email. That's the problem I think.
It shouldn't be grabbing emails...the Daemon should be responsible for that?

Thanks

trs is pulling in the email and just placing it in the queue without processing it(No auto response)

What do the logs say?
Does the queue have an autoresponse?