OTRS 5.0.2 Escalation Notification not working

[Wallas77]

Hi,

I recently installed OTRS 5.0.2, all the notifications works fine but the escalation notifications doesn't work.

I already tried with the queue and SLA-Service and both doesn't send the notification, is there any special configuration (SysConfig) in order to the escalation notifications work?

thanks in advance for your help

kindest regrads

[darkdead]

Hey, this is a bug and will be fixed in Version 5.0.5. There is an missing sysconfig entry.
https://github.com/OTRS/otrs/blob/master/CHANGES.md

[Wallas77]

Thanks a lot for the information darkdead!!!

Regards

[machadoa]

Hello , I upgraded OTRS to the version 5.0.5 but i still have the same problem , OTRS don't send email when a ticket is created, moved in another queued...

[jojo]

for me it is working, check if the user has checked all notifications

[machadoa]

??

If I create a ticket the customer received the ticket but OTRS technician mailbox don't received any emails.

[crythias]

OTRS technician mailbox don't received any emails.

check if the user has checked all notifications

(in the user preferences, Queues and/or Services are hilighted and the notifications are set for the appropriate values for notification.)

[machadoa]

I configure like this image for user preferences :




And i have configured the queues so otrs should be notified otrs technician when a ticket is created, moved to other queues... But the problem is not solved...

[crythias]

Also you won't be notified (by default) for things you do yourself.

[machadoa]

Ok thanks it's works for another agent !

Also you won't be notified (by default) for things you do yourself.

It's possible to change this option ??

[crythias]

Edit Config Settings in Ticket -> Core::Ticket
AgentSelfNotifyOnAction

Default value: No
Specifies if an agent should receive email notification of his own actions.

[machadoa]

Ok thanks ! But still doesn't works to notified the superuser account