Auto FetchMail Mail Account Management

[machadoa]

Hello

I would set up automatic fetch mail for the Mail Account Management, but i don't know to do this ?

Thanks

[jojo]

Follow the installation guidelines at http://doc.otrs.org (you need to configure and build the cronjobs and with OTRS5 also the daemon)

[machadoa]

Ok thanks , i will follow this installation guidelines .

[machadoa]

I still have the same problem, i configure the crontab for OTRS user but i can't specify to fetch automaticaly the emails .

Crontab for user OTRS :

# Who gets the cron emails?
MAILTO="root@localhost"

# check OTRS daemon status
*/5 * * * * $HOME/bin/otrs.Daemon.pl start >> /dev/null

Config : Ubuntu 14.0 + OTRS 5.0.4

[jojo]

the daemon will fetch the mails every 10 minutes (configured via sysconfig). If no mail is fetchd, check logfiles

[machadoa]

Ok, but it's possible to fetch automaticaly every 5 minutes ?

[jshowma]

Hi,

I found this in Admin->SysConfig and searched for MailAccountFetch.

It should find:
Daemon::SchedulerCronTaskManager::Task###MailAccountFetch

[machadoa]

I have this message in the log :


From otrs@ Fri Dec 18 11:00:21 2015
Return-Path: <otrs@>
X-Original-To: root@localhost
Delivered-To: root@localhost
Received: by ubuntu.iilyo.local (Postfix, from userid 1000)
id 8C153E4D; Fri, 18 Dec 2015 11:00:21 +0100 (CET)
Content-Type: text/plain; charset="utf-8"
Content-Disposition: inline
Content-Transfer-Encoding: quoted-printable
MIME-Version: 1.0
From: OTRS Notifications <otrs@>
X-Powered-BY: OTRS - Open Ticket Request System (http://otrs.org/)
Subject: OTRS Scheduler Daemon Cron: FetchMail
Organization: iilyo
X-Mailer: OTRS Mail Service (5.0.5)
Message-ID: <1450432821.200438.636689952@>
Date: Fri, 18 Dec 2015 11:00:21 +0100
To: root@localhost

ERROR: OTRS-otrs.Daemon.pl - Daemon Kernel::System::Daemon::DaemonModules::=
SchedulerTaskWorker-64 Perl: 5.18.2 OS: linux Time: Fri Dec 18 11:00:20 2015

Message: FetchMail bin was not found

Traceback (3342):=20
Module: Kernel::System::FetchMail::Fetch Line: 168
Module: (eval) Line: 147
Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Cron=
::Run Line: 131
Module: Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker::Run =
Line: 259
Module: (eval) Line: 316
Module: main::Start Line: 316
Module: /opt/otrs/bin/otrs.Daemon.pl Line: 138

[machadoa]

open tickets is really random ...
I just tested to send an email to the OTRS support staff inbox, the ticket was created automaticaly 5 minutes after receiving the email, I then remade the same test the ticket was created 9 min after receiving the email, I do not understand anything anymore...

[crythias]

every 10 minutes means up to 10 minutes from receipt.

[machadoa]

Ok but I configure auto fetch mail every minutes ( in Admin->SysConfig ->MailAccountFetch ) but sometimes the ticket is created after 1 minute to receive the email by the customer, sometimes the ticket is created after 5 minutes, somtimes 8 ...

[crythias]

If the email is sent at :03, you can expect 2 minutes delay. if the email is sent at :01, you can expect 4 minutes delay.

If the setting still works at 10 minutes but changing it doesn't make a difference, then I would expect a ticket sent at :01 has a 9 minute delay.

But I don't have delays in tickets for my systems because I receive tickets directly to my OTRS box.

Also you may have to restart Daemon if changes.

[machadoa]

Euh OK.

But I don't have delays in tickets for my systems because I receive tickets directly to my OTRS box.

How you configure your system ?

[crythias]

viewtopic.php?f=53&t=16009#p91142

[machadoa]

I do not tune postfix on my linux, it does not matter I'll leave like that (tickets will be created after 10min)