Hi, this is the procedure that I normally follow to setup OTRS 5 on CentOS 7 starting from a
minimal OS provisioning:
* PROVIDE SUPPORT FOR ifconfig
yum install net-tools
* PROVIDE SUPPORT FOR wget
yum install wget
* PROVIDE SUPPORT FOR procmail
yum install procmail
* PROVIDE SUPPORT FOR perl
yum install perl-core
* DISABLE AND STOP FIREWALL
systemctl mask firewalld
systemctl stop firewalld
systemctl disable firewalld
(otherwise you should take care to add a rule to the firewall to allow access to the web server... if that's an internal LAN server - as I hope - its private firewall could be safely disabled)
* DISABLE SELINUX
vi /etc/selinux/config
set the internal variable:
SELINUX=disabled
(or permissive as suggested in the blog of Michiel Beijen)
I suggest a reboot at this time
* SETUP NTPD
yum install ntp
systemctl enable ntpd
ntpdate pool.ntp.org
or internal ntp server (e.g. time.yourdomain.org)
systemctl start ntpd
systemctl status ntpd
* SETUP APACHE
yum install httpd httpd-devel
systemctl enable httpd.service
systemctl restart httpd.service
* SETUP MARIADB
yum install mariadb-server mariadb-devel
systemctl start mariadb.service
systemctl enable mariadb.service
on the next command say Yes to all and set root sql password
/usr/bin/mysql_secure_installation
# vi /etc/my.cnf
(otherwise you may follow the steps suggested by Michiel Beijen and define a new /etc/my.cnf.d/otrs.cnf file... I personally prefer editing /etc/my.cnf and keep all the db configuration on a single file)
under [mysqld] section set the following:
# EDIT REQUIRED BY OTRS
max_allowed_packet=20M
query_cache_size=32M
innodb_log_file_size=256M
systemctl restart mariadb.service
if it fails delete both ib_logfile0 and ib_logfile1 in /var/lib/mysql and then restart mariadb service again
* PERFORM AN OS UPDATE
yum update
* INSTALL MINIMUM SET OF REQUIRED PERL PACKAGES
yum install "bash-completion"
yum install "perl(Archive::Zip)"
yum install "perl(Crypt::SSLeay)"
yum install "perl(Date::Format)"
yum install "perl(IO::Socket::SSL)"
yum install "perl(LWP::UserAgent)"
yum install "perl(Net::DNS)"
yum install "perl(Net::LDAP)"
yum install "perl(Template)"
yum install "perl(URI)" ( should be already installed with "perl(LWP::UserAgent)" )
yum install "perl(XML::LibXML)" ( should be already installed with "perl(Template)" )
yum install "perl(XML::LibXSLT)"
* CLEAN YUM CACHES
yum clean all
* INSTALL EPEL RELEASE 7 REPO
wget
http://ftp-stud.hs-esslingen.de/pub/epe ... noarch.rpm
wget
http://ftp-stud.hs-esslingen.de/pub/epe ... KEY-EPEL-7
mv RPM-GPG-KEY-EPEL-7 /etc/pki/rpm-gpg/RPM-GPG-KEY-EPEL-7
rpm --import /etc/pki/rpm-gpg/RPM-GPG-KEY-EPEL-7
yum install epel-release-7-5.noarch.rpm
* INSTALL OTRS
locally download the last available version of OTRS from http://ftp.otrs.org/pub/otrs/RPMS/rhel/7/ and then install it with yum
yum --nogpgcheck localinstall otrs-5.0.4-01.noarch.rpm (or the last available OTRS 5 release of course)
* CHECK OTHER STRONGLY SUGGESTED PERL MODULES
/opt/otrs/bin/otrs.CheckModules.pl
(many of the following are released by EPEL repository)
yum install "perl(YAML::XS)"
yum install "perl(Apache2::Reload)"
yum install "perl(Crypt::Eksblowfish::Bcrypt)"
yum install "perl(JSON::XS)"
yum install "perl(Mail::IMAPClient)"
yum install "perl(Text::CSV_XS)"
* FIRST START
systemctl restart httpd.service
su -c "/opt/otrs/bin/otrs.Daemon.pl start" -s /bin/bash otrs
su -c "/opt/otrs/bin/Cron.sh start" -s /bin/bash otrs
* WEB POST INSTALLATION CONFIGURATION
from a web browser
http://otrsserver.mydomain.local/otrs/installer.pl
continue with the steps you already mentioned here:
http://otrs.github.io/doc/manual/admin/ ... aller.htmlOTRS 6.0.x on CentOS 7.x with MariaDB 10.2.x database connected to an Active Directory for Agents and Customers.
ITSM and FAQ modules installed.