[SOLVED] Dashboard OTRS 5 missing element and data

[Sayannara]

Hello

I have almost finished to upgrade otrs from 3.1 to 5.x. Unfortunately during the upgrade I lost the dashboard. I have no custom configuration.
I think the issue appeared after 3.2->3.3 like this thread => viewtopic.php?t=22853 Unfortunatly I didn't notice at this moment. (for sure i ran the upgrade.pl file)

Please see the state of my dashboard v4

dashboardv4.png

and now worse in v5

dashboardv5.png

I know Ticket -> Frontend::Agent::Dashboard DefaultColumns are either to 1 or 2.

What can I do? Are those settings stored in the DB ? Or Can I create a fresh otrs 5 installation and restorDB?

Any suggestion, file needed, would be much appreciated.

[reneeb]

Anything in the logfiles?

[Sayannara]

Sorry I should have added this, I had nothing with v4 but now I get this error:

Module Kernel/Output/HTML/Dashboard/TicketStatsGenericMonthly.pm not in @INC(/opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs/ /srv/www/perl-lib /usr/lib/perl5/site_perl/5.18.1/x86_64-linux-thread-multi /usr/lib/perl5/site_perl/5.18.1 /usr/lib/perl5/vendor_perl/5.18.1/x86_64-linux-thread-multi /usr/lib/perl5/vendor_perl/5.18.1 /usr/lib/perl5/5.18.1/x86_64-linux-thread-multi /usr/lib/perl5/5.18.1 /usr/lib/perl5/site_perl . /srv/www)

same error with DashboardUserOnline.pm, DashboardCalendar.pm, DashboardTicketStatsGeneric.pm, DashboardTicketGeneric.pm etc..

Under /opt/otrs/Kernel/Output/HTML/Dashboard I don't have these files, should I ?

[reneeb]

Go to SysConfig Ticket -> Frontend::Agent::Dashboard and change any Kernel::Output::HTML::DashboardXXXX.pm to Kernel::Output::HTML::Dashboard::XXXX.pm, e.g. Kernel::Output::HTML::DashboardTicketGeneric.pm to Kernel::Output::HTML::Dashboard::TicketGeneric.pm

[Sayannara]

Thank you very much.

I can change but when I update with the button all modification are lost. The system reset the old configuration.

[Sayannara]

I had these settings in my Config.pm.... I deleted all lines. It is now as it was in version 4. But I still don't have any fields...

noColumn.png

Widget "Running Process Tickets" is good. Any idea what can I do ? Is there files I can remplace ?

[Sayannara]

I noticed something that may help.

For example with TicketOpen I have

AgentCustomerInformationCenter::Backend###0130-CIC-TicketOpen

and

DashboardBackend###0130-TicketOpen

but I only have DefaultColumns below AgentCustomerInformationCenter::Backend###0130-CIC-TicketOpen.

[reneeb]

The config files define some default columns... It's weird that this is missing from your SysConfig when you reset the config option...

[Sayannara]

Probably it is obvious but I had not tried so far to reset.... Now it works... I only needed to reset...

Conclusion: make sure nothing in Config.pm and reset settings....

Thank you!

[jbelliveau]

We had the same issue after OTRS 5 upgrade - Frontend::Agent::Dashboard and choosing "reset" for any settings which didn't have default columns also fixed our problem.

Dashboard has now returned to normal and users can choose columns.