Hello Team
I have OTRS v5.0.5
It is possible to rearranging action-groups menu items in the ticket zoom screen??
(I need to move some options from menus into maint toolbar, and move some options into menus.
[SOLVED] Rearranging action-groups menu items in the ticket zoom screen
Moderator: crythias
[SOLVED] Rearranging action-groups menu items in the ticket zoom screen
Last edited by gawkla on 30 Dec 2015, 11:42, edited 1 time in total.
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crythias
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Re: Rearranging action-groups menu items in the ticket zoom screen
In theory, anything is possible. May we have a specific example of what you're trying to accomplish? Note that some items are listed/hard coded in the accompanying .tt and some are sorted by what they are. Some are provisioned by alphabetical.
Still, it will be more efficient to assist you with a specific goal (examples, please?) rather than conjecture about what could work for your request.
Still, it will be more efficient to assist you with a specific goal (examples, please?) rather than conjecture about what could work for your request.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Re: Rearranging action-groups menu items in the ticket zoom screen
Hello
Thanks for fast answer.
My goal is to improve agent's productivity. Some options are not used by our team (Back, Print, Priority, Queue). Some are used very often (Note, FreeFields). If it can be easy done I would like to have Note and FreeFields available on main toolbar.
Thanks for fast answer.
My goal is to improve agent's productivity. Some options are not used by our team (Back, Print, Priority, Queue). Some are used very often (Note, FreeFields). If it can be easy done I would like to have Note and FreeFields available on main toolbar.
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reneeb
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Re: Rearranging action-groups menu items in the ticket zoom screen
Go to SysConfig group Ticket, subgroup Frontend::Agent::Ticket::MenuModule. Set ClusterName for Priority, Back and whatever you want to be in a "cluster". And delete the value for ClusterName for FreeText, Note, ...
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[SOLVED] Re: Rearranging action-groups menu items in the ticket zoom screen
Thanks! This is what I need!