I have OTRS 4 on Ubuntu 14.04
Beside on web interface system log keep on telling me
error OTRS-otrs.Scheduler-32 Process could not be found in the process table!
I cannot figure why it is giving me this error, so if anyone can help, I gratefully appreciate.
On top of this, I took a look of process_id table and found that I have 4 rows of data with process_name GenericAgentFile, GenericAgentDB, GenerateDashboardStats and otrs.Scheduler. Each process has process_host associated with it. However, besides otrs.Scheduler, all three other ones has the old server ip associated with it under process_host. (I migrated our old OTRS to a new server.) Why is this? I think this also cause the process not being run, anyway I can fix it?
OTRS also produces way too many scheduler logs under /opt/otrs/va/log (I think I have 5745 files in a 3 week period)
They look like those.
-rw------- 1 otrs www-data 355 Dec 25 14:05 SchedulerERR-1451070301.log
-rw------- 1 otrs www-data 0 Dec 25 14:00 SchedulerOUT-1451070301.log
Is it normal to have so many log files? Any setting I can adjust to have fewer logs?
Problems with process and scheduler logs
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