Unlock field

[spiderpig]

Hi,

it happens that agents lock tickets accidentally and need to move the ticket back to Admin and unlock the ticket so it can be visible for the "unlocked" tickets, but they can't.

Is there a way to unlock the ticket after I move it to another owner?

[crythias]

You can sysconfig force unlock on move (Change queue). But if you change owner (this isn't a move), it makes sense that it locks to that new owner unless you don't use lock and then you should find force lock within SysConfig.