Telefonnummer wird nicht in der Kundeninfo angezeigt.

[KeePon]

Hi

Ich habe nach Anleitung die Datenbank und die Map für die Nutzung der Telefonnumer vorbereitet. Wenn ein Kunde angelegt wird werden diese Daten auch von der Maske abgefragt und gespeichert.

Leider werden diese Daten nicht im Ticket selber auf der rechten Seite unter Kundeninfo aufgeführt, nur die 6 standart Angaben.
Wo stelle ich das ein oder was muss ich noch modifizieren?

Ich nutze Version 2.3.4

Danke

[jojo]

Config.pm posten!

[KeePon]

# --
# Kernel/Config.pm - Config file for OTRS kernel
# Copyright (C) 2001-2008 xxx, http://otrs.org/
# --
# $Id: Config.pm.dist,v 1.20 2008/03/07 16:50:44 martin Exp $
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (GPL). If you
# did not receive this file, see http://www.gnu.org/licenses/gpl-2.0.txt.
# --
# Note:
#
# -->> OTRS does have a lot of config settings. For more settings
# (Notifications, Ticket::ViewAccelerator, Ticket::NumberGenerator,
# LDAP, PostMaster, Session, Preferences, ...) see
# Kernel/Config/Defaults.pm and copy your wanted lines into "this"
# config file. This file will not be changed on update!
#
# --

package Kernel::Config;

sub Load {
my $Self = shift;
# ---------------------------------------------------- #
# ---------------------------------------------------- #
# #
# Start of your own config options!!! #
# #
# ---------------------------------------------------- #
# ---------------------------------------------------- #

# ---------------------------------------------------- #
# database settings #
# ---------------------------------------------------- #
# DatabaseHost
# (The database host.)
$Self->{'DatabaseHost'} = 'localhost';
# Database
# (The database name.)
$Self->{'Database'} = 'otrs';
# DatabaseUser
# (The database user.)
$Self->{'DatabaseUser'} = 'otrs';
# DatabasePw
# (The password of database user. You also can use bin/CryptPassword.pl
# for crypted passwords.)
$Self->{'DatabasePw'} = '*geheim*';
# DatabaseDSN
# (The database DSN for MySQL ==> more: "man DBD::mysql")
$Self->{DatabaseDSN} = "DBI:mysql:database=$Self->{Database};host=$Self->{DatabaseHost};";

# (The database DSN for PostgreSQL ==> more: "man DBD::Pg")
# if you want to use a local socket connection
# $Self->{DatabaseDSN} = "DBI:Pg:dbname=$Self->{Database};";
# if you want to use a tcpip connection
# $Self->{DatabaseDSN} = "DBI:Pg:dbname=$Self->{Database};host=$Self->{DatabaseHost};";

# ---------------------------------------------------- #
# fs root directory
# ---------------------------------------------------- #
$Self->{Home} = '/opt/otrs';

# ---------------------------------------------------- #
# insert your own config settings "here" #
# config settings taken from Kernel/Config/Defaults.pm #
# ---------------------------------------------------- #
# $Self->{SessionUseCookie} = 0;
# $Self->{'CheckMXRecord'} = 1;
# ---------------------------------------------------- #

# ---------------------------------------------------- #
# data inserted by installer #
# ---------------------------------------------------- #
# $DIBI$
$Self->{'SystemID'} = 10;
$Self->{'SecureMode'} = 1;
$Self->{'Organization'} = 'laden';
$Self->{'LogModule::LogFile'} = '/var/log/otrs.log';
$Self->{'LogModule'} = 'Kernel::System::Log::SysLog';
$Self->{'FQDN'} = 'laden.com';
$Self->{'DefaultLanguage'} = 'de';
$Self->{'AdminEmail'} = 'admins@laden.de';
$Self->{'DefaultCharset'} = 'utf-8';


# ---------------------------------------------------- #
# ---------------------------------------------------- #
# #
# End of your own config options!!! #
# #
# ---------------------------------------------------- #
# ---------------------------------------------------- #
}

# ---------------------------------------------------- #
# needed system stuff (don't edit this) #
# ---------------------------------------------------- #
use strict;
use warnings;

use vars qw(@ISA $VERSION);
use Kernel::Config::Defaults;
push (@ISA, 'Kernel::Config::Defaults');

use vars qw(@ISA $VERSION);
$VERSION = qw($Revision: 1.20 $)[1];

# -----------------------------------------------------#

1;

[schlafwandla]

Moin,

nach meiner Auffassung kann das so nicht funktioniern weil du in deiner Config.pm gar kein mapping hast
http://doc.otrs.org/2.3/de/html/x1889.h ... on-mapping

les dir das noch mal genau durch

gruß
schlafwandla

[jojo]

genau...

[KeePon]

Schäm ich habe das leider in der Default.pm gemacht
manchmal sieht man den wald vor lauter bäumen nicht


jetzt habe ich es aber definitiv der config drin, hier der auszug, denn es funst immer noch nicht, oder wird das jetzt erst bei neuen ticktest angewendet?

Code: Select all

# CustomerUser
    # (customer user database backend and settings)
    $Self->{CustomerUser} = {
        Name   => 'Database Backend',
        Module => 'Kernel::System::CustomerUser::DB',
        Params => {
            # if you want to use an external database, add the
            # required settings
#            DSN => 'DBI:odbc:yourdsn',
#            DSN => 'DBI:mysql:database=customerdb;host=customerdbhost',
#            User => '',
#            Password => '',
            Table => 'customer_user',
        },

        # customer uniq id
        CustomerKey => 'login',

        # customer #
        CustomerID             => 'customer_id',
        CustomerValid          => 'valid_id',
        CustomerUserListFields => [ 'first_name', 'last_name', 'email' ],

#        CustomerUserListFields => ['login', 'first_name', 'last_name', 'customer_id', 'email'],
        CustomerUserSearchFields           => [ 'login', 'first_name', 'last_name', 'customer_id', 'email'],
        CustomerUserSearchPrefix           => '',
        CustomerUserSearchSuffix           => '*',
        CustomerUserSearchListLimit        => 250,
        CustomerUserPostMasterSearchFields => ['email'],
        CustomerUserNameFields     => [ 'salutation', 'first_name', 'last_name' ],
        CustomerUserEmailUniqCheck => 1,

#        # show now own tickets in customer panel, CompanyTickets
#        CustomerUserExcludePrimaryCustomerID => 0,
#        # generate auto logins
#        AutoLoginCreation => 0,
#        # generate auto login prefix
#        AutoLoginCreationPrefix => 'auto',
#        # admin can change customer preferences
#        AdminSetPreferences => 1,
#        # use customer company support (reference to company, See CustomerCompany settings)
#        CustomerCompanySupport => 1,
#        # cache time to life in sec. - cache any database queris
#        CacheTTL => 0,
#        # just a read only source
#        ReadOnly => 1,
        Map => [

            # note: Login, Email and CustomerID needed!
            # var, frontend, storage, shown (1=always,2=lite), required, storage-type, http-link, readonly, http-link-target
            [ 'UserSalutation', 'Salutation', 'salutation', 1, 0, 'var', '', 0 ],
            [ 'UserFirstname',  'Firstname',  'first_name', 1, 1, 'var', '', 0 ],
            [ 'UserLastname',   'Lastname',   'last_name',  1, 1, 'var', '', 0 ],
            [ 'UserLogin',      'Username',   'login',      1, 1, 'var', '', 0 ],
            [ 'UserPassword',   'Password',   'pw',         0, 0, 'var', '', 0 ],
            [ 'UserEmail',      'Email',      'email',      1, 1, 'var', '', 0 ],
            [ 'UserPhone',      'Phone',      'phone',      0, 1, 'var', '', 0 ],
#            [ 'UserEmail',      'Email', 'email',           1, 1, 'var', '$Env{"CGIHandle"}?Action=AgentTicketCompose&ResponseID=1&TicketID=$Data{"TicketID"}&ArticleID=$Data{"ArticleID"}', 0 ],
            [ 'UserCustomerID', 'CustomerID', 'customer_id', 0, 1, 'var', '', 0 ],
            [ 'UserCustomerIDs', 'CustomerIDs', 'customer_ids', 1, 0, 'var', '', 0 ],
            [ 'UserComment', 'Comment', 'comments', 1, 0, 'var', '', 0 ],
            [ 'ValidID',     'Valid',   'valid_id', 0, 1, 'int', '', 0 ],
        ],

        # default selections
        Selections => {

#            UserSalutation => {
#                'Mr.' => 'Mr.',
#                'Mrs.' => 'Mrs.',
#            },
        },
    };

[jojo]

Apache neu gestartet?

Irgendwelche Fehler im Logfile?

Telefonnummer bei entsprechendem User eingetragen?

[KeePon]

Habs gefunden das Flag "shown" ist falsch gesetzt.
Habs per c&p von der pdf Anleitung übernommen. Dort steht es auf Seite 117 auf off.

Danke euch beiden nochmal für den Schubs in die richtige Richtung.