[SOLVED] Dynamic field in AgentTicketZoom

[robcar]

Hello,
I'd like to add a dynamic field that I've created in AgentTicketZoom
It's a dropdown list that lets me add a custom category to the ticket.
I managed to add it to AgentTicketPhone and AgentTicketMail, so when I create a new phone or mail ticket I can add the category, but I don't know where to add it in ticket zoom. Just to be clear it's the page with the Article Overview; I'd like to add my new dynamic field along with the menus 'Back' 'Lock' 'Print'...

thanks
--
rob

[reneeb]

To show the value of the dynamic field, you have to add it in the ViewZoom config. To change the value of the dynamic field, you can add it to the ViewFreeText config. Then you can change the value in the "Free Text" dialog.

In stock OTRS it is not possible to show a dropdown in the ticket menu. To achieve that development is needed...

[robcar]

Thanks!
I added Key=Category (the dynamic field) and Content=1 in Frontend::Agent::Ticket::ViewFreeText and now I can change its value under Free Fields.
great
thank you