Queue view - cannot see queues without unlocked tickets

[ebrahim]

Hi,

Please....

When going into Queue view (Tickets - Queue View) (URL similar to
https://otrs-server/otrs/index.pl?Actio ... icketQueue), it is not
possible to see the number of tickets in queues that don't have unlocked
tickets. It only shows queues with unlocked tickets. I have to do a
search to see queues with only locked tickets. Is there a way to
configure the system so that it shows "Queue (0)" or something similar
when a queue has no unlocked ticket?

I checked these entries in sysconfig:

Ticket -> Frontend::Agent::ToolBarModule
Ticket -> Frontend::Agent::ModuleRegistration
Ticket -> Frontend::Agent::Ticket::ViewQueue

But couldn't find an answer to my question.

Thanks,

[crythias]

Make sure you're not looking at the "Available Tickets" tab. They definitely are "unlocked" tickets only.

[ebrahim]

thanks for your answer,

I'm sure about that, but I can't see the queues that only have locked ticket