We use OTRS in Russian language. After upgrading OTRS from 4.0.8 to 5.0.5 we got issues with the search engine. The engine can not find the tickets with words written in Cyrillic letters in the subject of the ticket, if these tickets were created after the OTRS upgrading. In other words, if we looking for the tickets with Russian words in the ticket's subject, it will find only those tickets which were created before the upgrading.
Also there is an error message in the System Log that says:
Code: Select all
Tue Jan 5 15:53:22 2016 error OTRS-CGI-10 Need Search, UserLogin, PostMasterSearch or CustomerID!
Tue Jan 5 15:53:22 2016 error OTRS-CGI-10 Need Search, UserLogin, PostMasterSearch, CustomerIDRaw or CustomerID!
Will appreciate any help!