I am looking for a way to allow the assigning of the Responsible field for a ticket to be limited to only users in the admin group. Those who are in the users group can be assigned as ticket owners (to perform the work), but the admin group would oversee the process. Those in the admin group can also be a ticket owner, but that has not been a problem to figure out.
Is this possible, or is there a method to do this that I may be overlooking?
Assigning Ticket Responsibilty
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crythias
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Re: Assigning Ticket Responsibilty
well, you might be able to use ACL to do it but you'd have to hard code the usernames.
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thunter28
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Re: Assigning Ticket Responsibilty
I was thinking the same thing with the ACL. I dont have a lot of experience with them yet so I was not having any luck setting it up that way, but I will continue to test and see if I can get it right.
Do you have any tips on how I can accomplish it with the ACL?
Do you have any tips on how I can accomplish it with the ACL?
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root
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Re: Assigning Ticket Responsibilty
You have to write your own ACL-module. You'll find an example for such a module in Kernel/System/Ticket/Acl/CloseParentAfterClosedChilds.pm
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?