Unable to Send Emails

[plattnat]

Hi Everyone,

I'm using OTRS 5.0.5 and tying to configure the email system, i'm using postfix under ubuntu 14.x server. The error message I'm getting is,

error OTRS-otrs.Console.pl-Maint::OTRSBusiness::AvailabilityCheck-00 Can't send message: !

Any idea where I can start?

Nathan

[root]

What are your SysConfig setting for Core::Sendmail?

[darkdead]

You use OTRS Free Version right? And you can't send emails from tickets right?

First Add this two lines into Kernel/Config.pm:

delete $Self->{"Daemon::SchedulerCronTaskManager::Task"}->{"OTRSBusinessAvailabilityCheck"};
delete $Self->{"Daemon::SchedulerCronTaskManager::Task"}->{"OTRSBusinessEntitlementCheck"};

Then the error dont come back. But i think the email configuration is not correct. Email config and the OTRSBusinessAvailabilityCheck are two different things.

[plattnat]

HI Guys,

Here's what the config says;

SendmailModule = Sendmail
SendmailModule::CMD /usr/bin/mail -i -f
SendmailModule::Host mail.example.com

AS for the kernal edit, where about in the Kernal/config.pm should I put those entries (and yes I am using the free edition)

[darkdead]

I do it there, where stand "insert ur own config Settings"



For your Problem with postfix i cant help you. We are using an Exchange Server for Transport E-Mails.

[plattnat]

Thanks anyway, i've added those to the config.pm. Do i need to wait for the Daemon to pass over or so i need to restart OTRS to make these changes effective?

[root]

Using SendmailModule = Sendmail could only work if you have a local MTA configured, most of the times forwarding e-mails to relay. Are you able to send e-mails from your Ubuntu server?

[plattnat]

Yes Nagios is configured on this server and it sends emails no problem.

[root]

can you confirm to send an email from the shell by using the mail command?

[plattnat]

Can you give me the instructions on how to do that please?

[root]

Code: Select all

mail -s Subject your@address.com

Just enter the text, line by line, and finish the mail by entering a single . followed by an enter.

[plattnat]

When i try and use your command, the system just hangs and does nothing. Nagios is on the same system and is sending emails without any issue.

Postfix is configured to use a relayhost;

Code: Select all

mydomain = ourdomain.co.uk
alias_maps = hash:/etc/aliases
alias_database = hash:/etc/aliases
mydestination = 192.168.87.114,$mydomain,$myhostname
relayhost = [192.168.87.114]:25
smtp_sasl_auth_enable = yes
smtp_sasl_password_maps = hash:/etc/postfix/sasl_passwd
smtp_sasl_security_options = noanonymous
smtp_tls_CAfile = /etc/postfix/cacert.pem
smtp_use_tls = yes
mynetworks = 127.0.0.0/8 [::ffff:127.0.0.0]/104 [::1]/128
mailbox_size_limit = 0
recipient_delimiter = +
inet_interfaces = all

[plattnat]

I've resolved this now, looks like an issue with the outgoing mailserver. Thanks for all the help.