[Solved] ImportExport not showing in frontend

[jay1984]

Dear Forum,
OTRS 5.0.5 on ubuntu 14.04

The ImportExport-Module is not listed in the otrs-frontend.

If I do

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otrs@helpdesk:/opt/otrs/bin$ ./otrs.Console.pl Admin::Package::List
Listing all installed packages...
+----------------------------------------------------------------------------+
| Name:        FAQ
| Version:     5.0.2
| Vendor:      xxx
| URL:         http://otrs.org/
| License:     GNU AFFERO GENERAL PUBLIC LICENSE Version 3, November 2007
| Description: The FAQ/knowledge base.
+----------------------------------------------------------------------------+
| Name:        GeneralCatalog
| Version:     5.0.5
| Vendor:      xxx
| URL:         http://otrs.org/
| License:     GNU AFFERO GENERAL PUBLIC LICENSE Version 3, November 2007
| Description: The General Catalog package.
+----------------------------------------------------------------------------+
| Name:        ImportExport
| Version:     5.0.5
| Vendor:      xxx
| URL:         http://otrs.org/
| License:     GNU AFFERO GENERAL PUBLIC LICENSE Version 3, November 2007
| Description: The ImportExport package.
+----------------------------------------------------------------------------+
| Name:        ITSMConfigurationManagement
| Version:     5.0.5
| Vendor:      xxx
| URL:         http://otrs.org/
| License:     GNU AFFERO GENERAL PUBLIC LICENSE Version 3, November 2007
| Description: The OTRS::ITSM Configuration Management package.
+----------------------------------------------------------------------------+
| Name:        ITSMCore
| Version:     5.0.5
| Vendor:      xxx
| URL:         http://otrs.org/
| License:     GNU AFFERO GENERAL PUBLIC LICENSE Version 3, November 2007
| Description: The OTRS::ITSM Core package.
+----------------------------------------------------------------------------+

.. it is listed.

also

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otrs@kkn-helpdesk15:/opt/otrs/bin$ ./otrs.Console.pl Admin::ITSM::ImportExport::Import

Is possible.
The Syslog is empty / clear.
I'm desperate!

Am I missing anything? Reinstallation of the module didnt help. As I understand I cant use it before adding a template via gui.

Any help is highly appreciated!

Thanks
Julius

[jojo]

check sysconfig

[jay1984]

jojo, thanks for your answer. Already did that,

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Untergruppe 	Elemente 	Gruppe
FormatBackend::ModuleRegistration
	1 	ImportExport
Frontend::Admin::ModuleRegistration
	1 	ImportExport
ObjectBackend::ModuleRegistration
	1 	ImportExport
	

is all I found. What to look for exactly?

edit:
resetting the Frontend::Admin::ModuleRegistration to factory-defaults brought the module back to life. How and why? No Idea!

Thanks for the hint. I'll try to proceed

[jay1984]

solved
import is working

further info: We use the german language-set in OTRS.
If Importing from CSV, make sure you use the english terms for the fields deploymentstate and incidentstate (fe. Production, Operational).