Please help me with these error messages

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NormanPSI
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Posts: 23
Joined: 19 Oct 2015, 13:33
Znuny Version: 4.0.11
Real Name: Norman
Company: pharma solutions international GmbH

Please help me with these error messages

Post by NormanPSI »

Hi

does anyone know how to get rid of these errors?
ERROR: OTRS-CGI-10 Perl: 5.16.3 OS: linux Time: Wed Jan 13 14:33:56 2016

Message: Invalid Date '0000-00-00 00:00:00'!

RemoteAddress: a.b.c.d
RequestURI: /otrs/index.pl?Action=AdminPriority

Traceback (22265):
Module: Kernel::System::Time::Date2SystemTime Line: 352
Module: Kernel::System::Time::TimeStamp2SystemTime Line: 203
Module: Kernel::Language::FormatTimeString Line: 371
Module: Kernel::Output::Template::Plugin::OTRS::__ANON__ Line: 108
Module: (eval) (v2.79) Line: 80
Module: Template::Document::__ANON__ (v2.79) Line: 7
Module: (eval) (v2.98) Line: 347
Module: Template::Context::process (v2.98) Line: 321
Module: (eval) Line: 89
Module: Kernel::Output::Template::Document::__ANON__ Line: 80
Module: (eval) (v2.79) Line: 60
Module: (eval) (v2.79) Line: 60
Module: Template::Document::__ANON__ (v2.79) Line: 7
Module: (eval) (v2.98) Line: 347
Module: Template::Context::process (v2.98) Line: 321
Module: (eval) Line: 89
Module: Kernel::Output::Template::Document::__ANON__ Line: 80
Module: (eval) (v2.79) Line: 37
Module: (eval) (v2.79) Line: 37
Module: Template::Document::__ANON__ (v2.79) Line: 7
Module: (eval) (v2.98) Line: 347
Module: Template::Context::process (v2.98) Line: 321
Module: (eval) Line: 89
Module: Kernel::Output::Template::Document::__ANON__ Line: 80
Module: (eval) (v2.79) Line: 2
Module: (eval) (v2.79) Line: 2
Module: Template::Document::__ANON__ (v2.79) Line: 4
Module: (eval) (v2.79) Line: 163
Module: Template::Document::process (v2.79) Line: 161
Module: Kernel::Output::Template::Document::process Line: 42
ERROR: OTRS-CGI-10 Perl: 5.16.3 OS: linux Time: Wed Jan 13 14:33:56 2016

Message: Need SystemTime!

RemoteAddress: a.b.c.d
RequestURI: /otrs/index.pl?Action=AdminPriority

Traceback (22265):
Module: Kernel::System::Time::SystemTime2Date Line: 155
Module: Kernel::Language::FormatTimeString Line: 381
Module: Kernel::Output::Template::Plugin::OTRS::__ANON__ Line: 108
Module: (eval) (v2.79) Line: 80
Module: Template::Document::__ANON__ (v2.79) Line: 7
Module: (eval) (v2.98) Line: 347
Module: Template::Context::process (v2.98) Line: 321
Module: (eval) Line: 89
Module: Kernel::Output::Template::Document::__ANON__ Line: 80
Module: (eval) (v2.79) Line: 60
Module: (eval) (v2.79) Line: 60
Module: Template::Document::__ANON__ (v2.79) Line: 7
Module: (eval) (v2.98) Line: 347
Module: Template::Context::process (v2.98) Line: 321
Module: (eval) Line: 89
Module: Kernel::Output::Template::Document::__ANON__ Line: 80
Module: (eval) (v2.79) Line: 37
Module: (eval) (v2.79) Line: 37
Module: Template::Document::__ANON__ (v2.79) Line: 7
Module: (eval) (v2.98) Line: 347
Module: Template::Context::process (v2.98) Line: 321
Module: (eval) Line: 89
Module: Kernel::Output::Template::Document::__ANON__ Line: 80
Module: (eval) (v2.79) Line: 2
Module: (eval) (v2.79) Line: 2
Module: Template::Document::__ANON__ (v2.79) Line: 4
Module: (eval) (v2.79) Line: 163
Module: Template::Document::process (v2.79) Line: 161
Module: Kernel::Output::Template::Document::process Line: 42
Module: (eval) (v2.98) Line: 347
ERROR: OTRS-CGI-10 Perl: 5.16.3 OS: linux Time: Wed Jan 13 14:54:51 2016

Message: Need Name!

RemoteAddress: a.b.c.d
RequestURI: /otrs/index.pl

Traceback (23306):
Module: Kernel::System::SysConfig::ConfigSubGroupList Line: 1079
Module: Kernel::Modules::AdminSysConfig::Run Line: 954
Module: Kernel::System::Web::InterfaceAgent::Run Line: 996
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 41
Module: (eval) (v1.99) Line: 207
Module: ModPerl::RegistryCooker::run (v1.99) Line: 207
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 173
Module: ModPerl::Registry::handler (v1.99) Line: 32

Thanks
-Norman
OTRS 4.0.16 on Oracle Linux 7.2 64bit with MySQL
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crythias
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Re: Please help me with these error messages

Post by crythias »

the errors mean what they say, but without context, how to reproduce, why you're encountering them, what changed recently, our sleuthing skills are limited to:

Update to latest version
what did you change?
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
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NormanPSI
Znuny newbie
Posts: 23
Joined: 19 Oct 2015, 13:33
Znuny Version: 4.0.11
Real Name: Norman
Company: pharma solutions international GmbH

Re: Please help me with these error messages

Post by NormanPSI »

Thanks for the answer.

Let me ask my question differently. :)

Where do I set/change the date and/or system time in the sysconfig? I already searched for date and time and didn't find anything. I actually thought it would take the system time of the Linux server underneath.
OTRS 4.0.16 on Oracle Linux 7.2 64bit with MySQL
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