Kernel/Config.pm isn't writable! on OpenSUSE + lampp

[yuanyudistira]

Hi

I tried to install the latest OTRS on openSUSE.
I am using lampp from ApacheFriends.

I install using sub-domain,

when I go to http://support.investor.co.id/otrs/installer.pl
I got

Code: Select all

Warning
Message: Kernel/Config.pm isn't writable!

If you want to use the installer, set the Kernel/Config.pm writable for the webserver user! 

I tried the following but no result :

• chmod 777
• change owner ship of the lib to nobody

Because I thinnk the httpd is running as nobody , here is the result when i run ps -aux

Code: Select all

nobody    1963  0.0  0.3  50348 16100 ?        S    13:04   0:00 /opt/lampp/bin/httpd -k start -DSSL -DPHP5 -E /opt/lampp/logs/error_log
nobody    1970  0.0  0.3  50276 16104 ?        S    13:05   0:00 /opt/lampp/bin/httpd -k start -DSSL -DPHP5 -E /opt/lampp/logs/error_log
nobody    1981  0.0  0.3  50276 16116 ?        S    13:08   0:00 /opt/lampp/bin/httpd -k start -DSSL -DPHP5 -E /opt/lampp/logs/error_log
nobody    1982  0.0  0.3  50340 15940 ?        S    13:08   0:00 /opt/lampp/bin/httpd -k start -DSSL -DPHP5 -E /opt/lampp/logs/error_log
nobody    1983  0.0  0.3  50020 15340 ?        S    13:08   0:00 /opt/lampp/bin/httpd -k start -DSSL -DPHP5 -E /opt/lampp/logs/error_log

apache virtual host config is as follow :

Code: Select all

<VirtualHost *:80>
    ServerAdmin it@investor.co.id
    ServerName support.investor.co.id

    # DocumentRoot: The directory out of which you will serve your
    # documents. By default, all requests are taken from this directory, but
    # symbolic links and aliases may be used to point to other locations.
    DocumentRoot /opt/otrs/var/httpd/htdocs

    # if not specified, the global error log is used
    ErrorLog /var/log/apache2/support.investorcoid-error_log
    CustomLog /var/log/apache2/support.investorcoid.com-access_log combined

    # don't loose time with IP address lookups
    HostnameLookups Off

    # needed for named virtual hosts
    UseCanonicalName On

    # configures the footer on server-generated documents
    ServerSignature On


    # Optionally, include *.conf files from /etc/apache2/conf.d/
    #
    # For example, to allow execution of PHP scripts:
    #
    # Include /etc/apache2/conf.d/mod_php4.conf
    #
    # or, to include all configuration snippets added by packages:
    # Include /etc/apache2/conf.d/*.conf


    # ScriptAlias: This controls which directories contain server scripts.
    # ScriptAliases are essentially the same as Aliases, except that
    # documents in the realname directory are treated as applications and
    # run by the server when requested rather than as documents sent to the client.
    # The same rules about trailing "/" apply to ScriptAlias directives as to
    # Alias.
    #
	ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/"
	Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/"

	# if mod_perl is used
	<IfModule mod_perl.c>
	
	    # load all otrs modules
	    Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl
	
	    # Apache::Reload - Reload Perl Modules when Changed on Disk
	    PerlModule Apache2::Reload
	    PerlInitHandler Apache2::Reload
	    PerlModule Apache2::RequestRec
	
	    # set mod_perl2 options
	    <Location /otrs>
	#        ErrorDocument 403 /otrs/customer.pl
	        ErrorDocument 403 /otrs/index.pl
	        SetHandler  perl-script
	        PerlResponseHandler ModPerl::Registry
	        Options +ExecCGI
	        PerlOptions +ParseHeaders
	        PerlOptions +SetupEnv
	        Order allow,deny
	        Allow from all
	    </Location>
	
	</IfModule>
	
	# directory settings
	<Directory "/opt/otrs/bin/cgi-bin/">
	    AllowOverride None
	    Options +ExecCGI -Includes
	    Order allow,deny
	    Allow from all
	</Directory>
	<Directory "/opt/otrs/var/httpd/htdocs/">
	    AllowOverride None
	    Order allow,deny
	    Allow from all
	</Directory>  
  <IfModule mod_headers.c>
    <Directory "/opt/otrs/var/httpd/htdocs/skins/*/*/css-cache">
        <FilesMatch "\.(css|CSS)$">
            Header set Cache-Control "max-age=2592000 must-revalidate"
        </FilesMatch>
    </Directory>

    <Directory "/opt/otrs/var/httpd/htdocs/js_new/js-cache">
        <FilesMatch "\.(js|JS)$">
            Header set Cache-Control "max-age=2592000 must-revalidate"
        </FilesMatch>
    </Directory>
</IfModule>

# MaxRequestsPerChild (so no apache child will be to big!)
</VirtualHost>

Please help, what other settings should I check in order to make this installation secceed

Thanks

YY

[crythias]

You might check that SELinux is disabled.

[iortega]

You might check that SELinux is disabled.

Yes It works for Redhat 7.2 !!!

# This file controls the state of SELinux on the system.
# SELINUX= can take one of these three values:
# enforcing - SELinux security policy is enforced.
# permissive - SELinux prints warnings instead of enforcing.
# disabled - No SELinux policy is loaded.
#SELINUX=enforcing
SELINUX=disabled
# SELINUXTYPE= can take one of three two values:
# targeted - Targeted processes are protected,
# minimum - Modification of targeted policy. Only selected processes are protected.
# mls - Multi Level Security protection.
SELINUXTYPE=targeted