Evening-summary about todays tickets per mail

[cyrilstoll]

Hi there

My boss would very much like to get an email each evening/night with all the tickets that have been created during the day. Would be nice if this summary mail could include the subject line of each ticket that has been created. If this can be sorted by queue that would be even better.
Is there a way to do this with the statistics function in OTRS or would that be some kind of generic agent? I toyed around with both but was not really successful and would appreciate some hints on how this could be solved. Unfortunately the only thing that I've got working was that OTRS sends an email after every single ticket it creates and that's a bit too much.

Thanks already in advance and have a nice day/night (wherever you are)
Cyril

[jojo]

it would be a statistic (Ticketlist) and sending it via cron to the needed email addresses.

[cyrilstoll]

Hi jojo and others who might be interested

Thank you very much for that fast reply. After some try and error I finally created a Ticketlist (thanks for the hint!) which shows me pretty much what I (respectively my boss) want(s). Just as a guideline to others my statistics has the number 10014 and I want it to be generated and sent by email at midnight so my cronjob looks like this:

0 0 * * * bin/otrs.Console.pl Maint::Stats::Generate --number 10014 --mail-recipient boss@companyname.tld --mail-body 'stats attached' --format Print

Best regards,
Cyril