I'm using OTRS 4.0.3 and do a ticket update with the "TicketUpdate" call from Web Service.
For an easy example, i just tried to update the title and the state from an existing ticket.
Everything works fine, and i can see my updates in the database.
But when I check in the OTRS Web interface, I can't see my new values
I checked on the dashboard page, and the ticket page, and no update can be found.
BUT, when I am in the ticket page, i can click a link named "history", and in the new opening page, I can see the modifications I made with my "TicketUpdate" call (proving that my update worked just fine).
The only way I found to see my new values, is to go to the web interface, changing any value on my ticket (for example the owner value), and after the submit, I can see the new values for my title and state (and new owner of course).
It looks like a cache issue, but can't figure out how to make the "TicketUpdate" apply directly even on the web interface.
Is there an other command to apply ?
Thx in advance for your help
