Ticket Overview is empty

[jebbhb]

Hi

The Ticket Queue Overview shows empty, even when there are tickets in a couple of queues.

I have admin access, all queues assigned and full access, however I can't get this panel to work (besides, it isn't translated and im working in Spanish)

I found out that this is supposed to get fixed with OTRS 5.0.6, so I did the job, but it doesn't work yet.

Any clue about it?

Thanks!

[wurzel]

Hi,

tickes should be un-locked and you need to have rw permissions. And then they are shown.

Florian

[jnelson]

Tickets need to be unlocked to be in queue view? That makes no sense and should be reversed.

[jebbhb]

Hi.

No, tickets don't need to be unblocked so I can find them in Overview.

It was another issue with Groups-Roles issue.

I change the Grupo "users" to "Usuarios", and somethings stop working out.

I change it back and overview start working again

Regards!