background color in ticket list depending on Queue

[othoma]

Hello everybody.

I'd like to have some lines backgrounded in red if they are in the "Very important" Queue.

Each day at midnight, I print a ticket list of the day. And the very important tickets should be backgrounded in a different color than #AAAAAA and #DDDDDD which can be set in /Kernel/Modules/AgentStat.pm

Any idea?

Thanks a lot

[reneeb]

This needs development... You have to modify Kernel/Modules/AgentStats.pm for that...

[othoma]

Thanks for your reply reneeb,

I was expecting that, but do you have a clue or a solution ?

Thanks

[othoma]

no one ?...

[reneeb]

I guess, you have to change the code somewhere near https://github.com/OTRS/otrs/blob/rel-4 ... s.pm#L2419