Owner is not receiving all follow up

[rvaldomir]

Hi,

our agents are being set as owner or responsible, but if other agent, (also them self) replies to a ticket their are not receiving the email followup

I mean:

Owner replies: responsible not receiving notification.
Responsible replies: owner not receiving notification.
other agent with RW access to the ticket replies: owner/responsible are not receiving notification.

any help for this?

[jojo]

thats actually correct behaviour of the system. Only follow ups (customer -> otrs) or notes will be received

[rvaldomir]

OK, do you know how to enable it? needs developments?

[jojo]

you can try the new notifiaction backend in OTRS5