How to disable new ticket creation from emails, allowing only article creation from replies

[luislucio]

Hi,
I'm newbie in OTRS, and i'm struggling with a question.

I want to disable new ticket creation from email, thus, making customer logon to customer portal to create new tickets.

Also, I want to allow them to reply to emails, creating articles to existing tickets.

With this approach I want them to start the ticket processing only inside OTRS, but giving "freedom" to treat them from emails.

Any hint on this matter?

Thanks in advance for your help.

Regards

[reneeb]

You could use a postmaster filter that checks for "[Ticket#........]". If that's missing, ignore the mail...

[jojo]

there is a build in functionality, check Core::Postmaster

[luislucio]

Hi Jojo
It worked perfectly!

Thanks for your help.
Regards