Hi,
I need to see all tickets created in customer client for customer company, not only tickets created by me. I think it is a itsm ticket configuration but cant find this...
Thank you!
See all tickets in customer view
Moderator: crythias
-
igoralvarez
- Znuny newbie
- Posts: 44
- Joined: 14 Oct 2015, 10:17
- Znuny Version: 3.3.8
-
reneeb
- Znuny guru
- Posts: 5018
- Joined: 13 Mar 2011, 09:54
- Znuny Version: 6.0.x
- Real Name: Renée Bäcker
- Company: Perl-Services.de
- Contact:
Re: See all tickets in customer view
There used to be a "Customer Tickets" menu item. If this isn't shown, check the SysConfig option for CustomerTicketOverview...
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
-
igoralvarez
- Znuny newbie
- Posts: 44
- Joined: 14 Oct 2015, 10:17
- Znuny Version: 3.3.8
Re: See all tickets in customer view
I chek this but i dont show button in menu item.... any idea??? i need to activate other sysconfig???reneeb wrote:There used to be a "Customer Tickets" menu item. If this isn't shown, check the SysConfig option for CustomerTicketOverview...
PD: I put "NO" and "YES" but cant show yet...
