[OTRS4] Impossible to Send Message.

[amitiyer]

Hello,

I am facing this issue since today morning. Till Yesterday all the email's were being sent successfully but today morning any email i send i get this error. I can receive emails though. I just cant send any. below is what error i get. Please help me on this.

• Backend ERROR: OTRS-CGI-01 Perl: 5.18.4 OS: linux Time: Mon Feb 15 12:50:34 2016 Message: Impossible to send message to: xxx@xxx.com . RemoteAddress: 192.168.4.81 RequestURI: /otrs/index.pl Traceback (1151): Module: Kernel::System::Ticket::Article::ArticleSend Line: 2560 Module: Kernel::Modules::AgentTicketCompose::Run Line: 786 Module: Kernel::System::Web::InterfaceAgent::Run Line: 986 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 41 Module: (eval) (v1.99) Line: 207 Module: ModPerl::RegistryCooker::run (v1.99) Line: 207 Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 173 Module: ModPerl::Registry::handler (v1.99) Line: 32

[jojo]

check your mailserver log

[amitiyer]

here is the system log. I dont know what to do.

• Mon Feb 15 14:14:18 2016 error OTRS-CGI-01 Impossible to send message to: xxxx@xxx.com. .
  Mon Feb 15 14:14:18 2016 info OTRS-CGI-01 Error sending message
  Mon Feb 15 14:14:16 2016 error OTRS-CGI-01 Can't send message: 000! Enable Net::SMTP debug for more info!

[jojo]

This is not the mailserver log, ontact the admin of the mailserver for help

[amitiyer]

i have checked the mail server logs, And there is no issue there. the problem is in OTRS configs i guess as i can receive emails and sometimes, only sometimes i can send a email successfully. Is there any misconfiguration in my OTRS system ?