OTRS5/RHEL-7 perl(Template), perl(XML::LibXSLT) error

[pituca]

Hello team,

Im trying to install OTRS 5 on RHEL-7 and and getting this dependency error and cant find the way to solve it. I have installed the EPEL repository, had ran "yum update" and up to now no success.

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--> Finished Dependency Resolution
Error: Package: otrs-5.0.7-01.noarch (/otrs-5.0.7-01.noarch)
           Requires: perl(Template)
Error: Package: otrs-5.0.7-01.noarch (/otrs-5.0.7-01.noarch)
           Requires: perl(XML::LibXSLT)
 You could try using --skip-broken to work around the problem
 You could try running: rpm -Va --nofiles --nodigest

I had tried to install using:

yum install --nogpgcheck http://ftp.otrs.org/pub/otrs//RPMS/rhel ... noarch.rpm

and

yum install --nogpgcheck otrs-5.0.7-01.noarch.rpm with the rpm package already downloaded

These are the repositories I have enabled

Loaded plugins: amazon-id, rhui-lb, search-disabled-repos
repo id repo name status
epel/x86_64 Extra Packages for Enterprise Linux 7 - x86_64 9,433
rhui-REGION-client-config-server-7/x86_64 Red Hat Update Infrastructure 2.0 Client Configuration Server 7 6
rhui-REGION-rhel-server-releases/7Server/x86_64 Red Hat Enterprise Linux Server 7 (RPMs) 10,330
rhui-REGION-rhel-server-rh-common/7Server/x86_64 Red Hat Enterprise Linux Server 7 RH Common (RPMs) 168
repolist: 19,937

Any help will be appreciated.

Ruben

[jjurkus]

With CentOS 7 perl-XML-LibXSLT is included in the base repository.

What's the output of these commands?

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#yum list installed | grep XSLT
# yum search XSLT

I install with this command, --nogpgcheck isn't needed?

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yum install ./otrs-5.0.7-01.noarch.rpm

[pituca]

Hi jjurkus,

For

yum list installed | grep XSLT

the output was empty and for

yum search XSLT

here it is.

Loaded plugins: amazon-id, rhui-lb, search-disabled-repos
========================================================= N/S matched: XSLT =======
libxslt.i686 : Library providing the Gnome XSLT engine
libxslt.x86_64 : Library providing the Gnome XSLT engine
libxslt-devel.i686 : Development files for libxslt
libxslt-devel.x86_64 : Development files for libxslt
mingw32-libxslt.noarch : MinGW Windows Library providing the Gnome XSLT engine
mingw32-libxslt-static.noarch : Static version of the MinGW Windows LibXSLT library
mingw64-libxslt.noarch : MinGW Windows Library providing the Gnome XSLT engine
mingw64-libxslt-static.noarch : Static version of the MinGW Windows LibXSLT library
uwsgi-plugin-xslt.x86_64 : uWSGI - Plugin for XSLT transformation support
python-lxml.x86_64 : ElementTree-like Python bindings for libxml2 and libxslt
xalan-c.x86_64 : Xalan XSLT processor for C
xalan-j2.noarch : Java XSLT processor

Name and summary matches only, use "search all" for everything.

Just ran the install again with

yum install ./otrs-5.0.7-01.noarch.rpm

and the result was the same.

[jjurkus]

Yes, well, the perl-XML-LibXSLT is missing in RHEL7.. or so it seems when looking at the rpm search websites, and this red hat documentation:
https://access.redhat.com/documentation ... _Manifest/

Ah, luckily there is a solution! viewtopic.php?t=27999
Isn't it stupid what results google give you when searching? "rhel7" otrs vs. rhel7 otrs.

Also look here: https://access.redhat.com/discussions/1405933


In short, try this:

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# subscription-manager repos --enable=rhel-7-server-optional-rpms

[pituca]

Thank you, let me take a look and come back with the results...

[pituca]

When I issue the commad

subscription-manager repos --enable=rhel-7-server-optional-rpms

I get this message:

This system has no repositories available through subscriptions.

If I check for the subscription status, I have this:

# subscription-manager status
+-------------------------------------------+
System Status Details
+-------------------------------------------+
Overall Status: Unknown

[root@ip-172-31-61-217 opt]#

What it could be?

[jjurkus]

It's something related to RHEL. I have no idea how they work, but it has probably something to do with support contracts.
If you feel you are entitled to a subscription you'd better contact your support contact or the one who has set you up with this RHEL instance.

Stupid workaround: add those RHEL repositories by hand, and if that doesn't work then add the CentOS repositories!

Maybe consider moving to CentOS, or another distro, because it doesn't sound like you have years of experience and need to support 50k clients. No offense intended, of course. Going RHEL just might make things more complex. Perhaps RHEL users have a different opinion.

[pituca]

man you are being just realist and your point give me light. In fact Im trying to setup OTRS on RHEL-7 which I have been using for a several years and never before encounter these issue with the previous versions.

Now I will make a research to see if I can do that manually otherwise I will move on from RHEL-7.

Many thank you for yours support.

[EXG133]

You cannot add the official repos without a valid subscription. And if you can't use the official RedHat repo's ... might as well use CentOS.

[pituca]

Thank you EXG133

I already switched to Ubuntu Server.