Error "No Permission to use this frontend subaction module!"

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RodrigoPetter
Znuny newbie
Posts: 51
Joined: 10 Aug 2015, 20:02
Znuny Version: 5.0.0

Error "No Permission to use this frontend subaction module!"

Post by RodrigoPetter »

I updated my OTRS from 4 to 5 and when I try to access "/otrs/customer.pl", I insert the user and password then the following message apears:

Code: Select all

Um erro ocorreu.
Mensagem de Erro: No Permission to use this frontend subaction module!
Please contact your administrator.
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Detalhes do Erro
Backend ERROR: OTRS-CGI-00 Perl: 5.20.2 OS: linux Time: Tue Feb 16 13:25:05 2016

 Message: No Permission to use this frontend subaction module!

 RemoteAddress: 10.244.170.89
 RequestURI: /otrs/customer.pl?Action=CustomerTicketOverview;Subaction=MyTickets

 Traceback (5578): 
   Module: Kernel::System::Web::InterfaceCustomer::Run Line: 1128
   Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_customer_2epl::handler Line: 40
   Module: (eval) (v1.99) Line: 207
   Module: ModPerl::RegistryCooker::run (v1.99) Line: 207
   Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 173
   Module: ModPerl::Registry::handler (v1.99) Line: 32

In the system log the only error is: "Tue Feb 16 13:35:48 2016 error OTRS-CGI-00 No Permission to use this frontend subaction module!"


OBS: The agent interface its wornking.
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RodrigoPetter
Znuny newbie
Posts: 51
Joined: 10 Aug 2015, 20:02
Znuny Version: 5.0.0

Re: Error "No Permission to use this frontend subaction module!"

Post by RodrigoPetter »

SOLVED!
There was a "ro:admin" permission in "Frontend::Customer::ModuleRegistration". I don't know how it was wornking on OTRS 4
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