TicketCreate REST Api how to add send notification to CC address

[prevelikzalogaj]

Hi

I'm using OTRS API Rest interface on as entry point for creating ticket in OTRS system. It works ok for one agent and customer. Now I would like to add option to send Notifications on TiicketCreate and TicketUpdate event as CC email.

I looked at documentation for Perl Modules > Kernel::GenericInterface::Operation::Ticket::TicketCreate but I couldn't find anything useful (https://otrs.github.io/doc/api/otrs/4.0 ... te.pm.html).

CC option is supported in OTRS web interface. It also works if I hardcode Cc email to module Kernel::System::Ticket::Article into subroutine SendAgentNotification (parameter Cc => 'testemail.test.com). The question is how to pass CC value from JSON object received by OTRS Rest API to SendAgentNotification subroutine.

Hardcoded CC email.

Code: Select all

# send notify
    $Kernel::OM->Get('Kernel::System::Email')->Send(
        From => $ConfigObject->Get('NotificationSenderName') . ' <'
            . $ConfigObject->Get('NotificationSenderEmail') . '>',
        To       => $User{UserEmail},
        Cc		=> 'testemail.test.com,
        Subject  => $Notification{Subject},
        MimeType => $Notification{ContentType} || 'text/plain',
        Charset  => $Notification{Charset},
        Body     => $Notification{Body},
        Loop     => 1,
    );

Can anyone help me with this?

Regards,

[jojo]

the REST API currently does not support ArticleSend method

[prevelikzalogaj]

Do you maybe know a simple sollution for this? Do you maybe know for Git project that already covered this feature? I googled for this but wasn't succesful.

Is it possible to pass Cc value from JSON to SendAgentNotification subroutine?

Thank you for info.

Regards