Notification Template (.tt) [% Data.* %] Fields

[Lopson]

Hi everyone. I've been trying to make an E-mail template for Notifications (/opt/otrs/Kernel/Output/HTML/Templates/Standard/NotificationEvent/Email). In this template, I try to get a ticket's number, its queue and its title. I'm trying to do this by using [% Data.TicketNumber %], [% Data.Title %], and [% Data.QueueName %].

Unfortunately, these variables don't seem to work, seeing as they produce only empty strings. As such, I ask: what can be accessed through this template mechanism in this specific case? I cannot, for the life of me, find any kind of list of variables that are usable in Notification template files.

[RStraub]

Don't the OTRS-Smarttags work? Like so:

Code: Select all

<OTRS_TICKET_TicketNumber>

[Lopson]

Using the Smart Tags in the template file (.tt file) doesn't work. I've just tested it by writing both <TAG_NAME> and <TAG_NAME> directly in the template file. Again, I'm not trying to do something through the frontend, but rather through files in the OTRS installation.

[RStraub]

Well in that case you need to pass the according %Ticket hash to the part where the template is called. In the .pm file there should be something like this (an example from AdminNotification.pm as I don't use 5.x yet):

Code: Select all

$Self->{LayoutObject}->Output(
        TemplateFile => 'AdminNotification',
        Data         => \%Param
    );

this should be changed to (and of course the %Ticket should hold the result of the current ticket):

Code: Select all

$Self->{LayoutObject}->Output(
        TemplateFile => 'AdminNotification',
        Data         => { \%Param, \%Ticket},
    );

[Lopson]

Thanks for answering back. The OTRS installation in which I'm trying to do this has an active Business Basic license. If I alter one of the many .pm files in the installation, won't that void the "warranty" in some way?

[RStraub]

You can move them to the ~otrs/Custom folder first. That way it's easy to roll back but you'll also keep your modifications on updates.

If you have a contract with OTRS, you could always ask them, what would be the recommended way to fix your problem.