Auto get customer from forwarded mail

[davidh]

Lets say I'm getting a bunch of mail forwarded from a local exchange email address and they are always in the sameformat.

forexample like this:

From:helpful@man.com
subject:FW: printer help

------------------------------
From:Manly man(manly@man.com]
sendt: 30. february 2016 17:00
To: Helpful man(helpful@man.com)
subject: printer help

Hey i need printer help

Is there a way for me to automaticaly take the "from" email of the forwared mail and use that as the customer ID in OTRS? i want this to only apply for emails from helpful@man.com

edit: using helpful@man.com and manly@man.com as example emails, dont know who ownes these..

[reneeb]

This should be possible with postmaster filters. Search the body for "From: .*? \((*?)\)" and use "[***]" to set the customer id

[davidh]

This should be possible with postmaster filters. Search the body for "From: .*? \((*?)\)" and use "[***]" to set the customer id

Sweet! will be setting up OTRS in the near future(within a month or so), trying to find all problems i might have before i get them and adding them to my implementation plan.

Case closed!