Problem in upgrading from 4 to 5.0.6

Moderator: crythias

Locked
naimson
Znuny newbie
Posts: 28
Joined: 18 Apr 2014, 09:33
Znuny Version: 4.0.6
Real Name: Naim
Company: Azedunet/Enginet

Problem in upgrading from 4 to 5.0.6

Post by naimson »

Hello,i have a problem in upgrading from OTRS 4.0.6 to 5.0.6 .
When i have logging in , i got this error

Code: Select all

[Thu Mar 03 12:21:05 2016] [error] [Thu Mar  3 12:21:05 2016] -e: Got no ConfigObject! at /opt/otrs//Kernel/Output/HTML/ToolBarLink.pm line 24.\n
RStraub
Znuny guru
Posts: 2210
Joined: 13 Mar 2014, 09:16
Znuny Version: 6.0.14
Real Name: Rolf Straub

Re: Problem in upgrading from 4 to 5.0.6

Post by RStraub »

Did the migration script run without errors? The toolbar is one of the modules that got migrated (see step 10):

Code: Select all

otrs@MySecretServer: scripts/DBUpdate-to-5.pl

Migration started...

Step 1 of 17: Refresh configuration cache...
If you see warnings about 'Subroutine Load redefined', that's fine, no need to worry!
done.

Step 2 of 17: Check framework version...done.

Step 3 of 17: Migrate Database Column Types...done.

Step 4 of 17: Migrate charset to UTF-8 on auto_response table...done.

Step 5 of 17: Migrate charset to UTF-8 on notification_event table...done.

Step 6 of 17: Migrate event based notifications to support multiple languages...done.

Step 7 of 17: Migrate notifications to event based notifications...done.

Step 8 of 17: Migrate send notification user preferences...done.

Step 9 of 17: Add Email notification method to all event based notifications...done.

Step 10 of 17: Migrate Output configurations to the new module locations...
--- Toolbar modules......done.
[..]
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS
naimson
Znuny newbie
Posts: 28
Joined: 18 Apr 2014, 09:33
Znuny Version: 4.0.6
Real Name: Naim
Company: Azedunet/Enginet

Re: Problem in upgrading from 4 to 5.0.6

Post by naimson »

I have an unfortunely ORACLE 11 database and when i migrate from 3.x to 4.x i just manually update . Is this script useful for me ?
naimson
Znuny newbie
Posts: 28
Joined: 18 Apr 2014, 09:33
Znuny Version: 4.0.6
Real Name: Naim
Company: Azedunet/Enginet

Re: Problem in upgrading from 4 to 5.0.6

Post by naimson »

I have solve this problem by manually run an DBUpdate-to-5.pl . Thanks
Locked